CONTRACT FOR THE PROVISION OF VOICE, UNIFIED COMMS AND CONTACT CENTRE SELECTION IN THE LONDON BOROUGH OF WALTHAM FOREST
Details
- Topic
- Radio, television, communication, telecommunication and related equipment
- Published
- 10 October 2019
- Submission
- 22 November 2019
- Source
- uk:procontracts
Tender description
The Digital and ICT environment is rapidly changing. Our phone system, which was state of art technology 20 years ago is no longer fit for purpose and is end of life technology. The Digital and Technology strategy proposed replacing our phone and contact centre with a modern cloud-based system. Although this will provide new telephony, modern cloud systems are centred around interacting with customers across different channels easily. The technology will replace hard phones with soft phones which can interact with multiple devices from laptops to smart devices. The contact centre will be replaced with a modern omni channel intelligence led system which supports officer to manage not just calls but all transaction with the customer (including live chat and chat bots). Keywords: Radio , communication, telecommunication , television
Timeline
- Completed: Tender published10 October 2019Current notice
- Completed: Submission date22 November 2019
About the buyer
London Borough of Waltham Forest is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 32000000 · Radio, television, communication, telecommunication and related equipment
- 48314000 · Voice recognition software package
- 51340000 · Installation services of line telephony equipment
- 72212314 · Voice recognition software development services
- 72212512 · Interactive voice response software development services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@london-borough-of-waltham-forest.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@london-borough-of-waltham-forest.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@london-borough-of-waltham-forest.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@london-borough-of-waltham-forest.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@london-borough-of-waltham-forest.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@london-borough-of-waltham-forest.gov |
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