National Museums Liverpool Locker System

Tender description

National Museums Liverpool is looking to upgrade the current locker system used in four of our venues, World Museum, Merseyside Maritime Museum, Museum of Liverpool and Walker Art Gallery. Using the existing spaces where the current visitor lockers are situated. We would like to replace our existing lockers which are managed using free tokens or staffed with a solution that is easy to use, self servicing and charged for. We would like to offer the facility for visitors to pay for lockers using both cash and card payments. We are looking to trial the initial upgrade in our World Museum venue before completing the upgrade across the other three venues as a phased approach. The lockers need to be of mixed sizes including some lockers suitable to store pushchairs where possible. Bidders are asked to submit a formal tender for the locker system. We require lockers that are a mixture of sizes that improve our visitor's experience. This could be new lockers or an improved way of upgrading and using the existing lockers. The new system needs to accept card and cash payments requiring little staff intervention. The new system would need to show a return on our investment. If the existing lockers are to be removed, the area must be 'made good' prior to the new installation. Including any painting, decoration and flooring required. A review of lighting, data and power infrastructure must be included. Any new scheme must be easy to maintain and accessible for all museum visitors. Suitable space for signage to explain how to use the lockers must also be included in the proposal. The solution should be flexible and enable National Museums Liverpool to change the pricing structure for its lockers without incurring additional charges to amend the infrastructure. The tender should specify how payments by card are made and how this is maintained in line with PCI compliance. Support information for the lockers, hardware and software must be provided in the tender documents. Quotes must include a phased approach to the locker system roll out as this will need to be scheduled around other activities and events across each museum venue. Removal and disposal of any existing lockers should also be included in the quote if required. Out of hours working may be required as the building is open to the public from 10am to 5pm daily.