Facilities management services

Tender description

ESB has entered in to a Framework Agreements with 2 service providers to provide integrated facilities management services. It is currently envisaged that the services will be supplied to the majority of ESB office properties and ESB Networks depots and may be extended to include the provision of selected or all services to other ESB locations. ESB has divided its requirements into 2 separate Framework Agreements (lots): Framework Agreement 1: Hard Facilities Management and Integrator Services Framework Agreement 2: Soft Facilities Management Services. Hard facilities services management: “Hard Facilities Services Management” comprises day-to-day operational management, support and oversight for those categories of facilities included in the contract. Including: — mechanical systems maintenance, — electrical systems maintenance, — building and fabric maintenance, — general maintenance works, — life safety, fire and security systems, — small projects, — integrator service. This service includes the provision of services such as helpdesk service, which will act as the primary contact point for all ESB internal and external facilities contacts. Soft facilities services management: “Soft Facilities Services Management" comprises day-to-day operational management, support and oversight for those categories of facilities included in the contract. Including: — routine building and office cleaning, — periodic and specialist cleaning, — external cleaning, — reactive cleaning, — window cleaning, — cleaning of exterior building fabric, — graffiti and stain removal, — provision of janitorial and cleaning consumables, — provision of barrier matting, — laundry / dry cleaning services, — provision of sanitary consumables, — waste management (excluding industrial waste), — pest control, — soft landscaping maintenance and general works — weed spraying — manned security services, — monitoring services (fire and security alarm, CCTV, BMS, etc.) — reception and concierge services, — provision of newspapers, — laundry and dry cleaning service, — switchboard services, — post and courier services, and — other consumables required for delivery of the contract.