Closed tender

Helpdesk and support services

Details

Value
EUR 12,000,000
Topic
Helpdesk and support services
Published
19 July 2019
Submission
13 September 2019

Tender description

The Sustainable Energy Authority of Ireland (SEAI) was established under the Sustainable Energy Act 2002. It works with the public, businesses, government and communities to achieve a cleaner energy future. The objective of this RFT is to identify and appoint a suitably resourced multi-disciplined customer and business process services provider to efficiently and effectively support the delivery of SEAI programmes. The successful service provider will be responsible for all elements of the Outsourced Business Process solution. The term of the contract will be 4 years. The contract is offered on an initial 2 year basis with the option for 2 additional 12-month extensions subject to SEAI requirements and continued satisfactory performance.The estimated value of the contract is 12 000 000 GBP. For more information, please refer to the notice published on www.etenders.gov.ie The Sustainable Energy Authority of Ireland (SEAI) was established under the Sustainable Energy Act 2002. It works with the public, businesses, government and communities to achieve a cleaner energy future. SEAI is funded by the Government of Ireland through the Department of Communications, Climate Action and Environment. SEAI is also partly financed by Ireland’s EU Structural Funds Programme, co-funded by the Irish Government and the European Union. The objective of this Request for Tenders (RFT) is to identify and appoint a suitably resourced multi-disciplined customer and business process services provider to efficiently and effectively support the delivery of SEAI programmes. The successful service provider will be responsible for all elements of the Outsourced Business Process solution. The term of the contract will be 4 years. The contract is offered on an initial 2 year basis with the option for 2 additional 12-month extensions subject to SEAI requirements and continued satisfactory performance. For more information, please refer to the notice published on www.etenders.gov.ie

Timeline

  1. Completed: Tender published19 July 2019
    Current notice
  2. Completed: Submission date13 September 2019

About the buyer

Sustainable Energy Authority of Ireland is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 72253000 · Helpdesk and support services
  • 72253100 · Helpdesk services
  • 75112000 · Administrative services for business operations
  • 79000000 · Business services: law, marketing, consulting, recruitment, printing and security
  • 79342300 · Customer services
  • 79342320 · Customer-care services
  • 79400000 · Business and management consultancy and related services
  • 79500000 · Office-support services
  • 79512000 · Call centre

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Decision makers

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