Adult Social Care Diagnostics

Tender description

Adult social care continues to be the Council's single biggest financial pressure. With a growing population of people aged over 60, the East Riding area can expect to experience higher levels of age related challenges including long term conditions, general frailty associated with ageing and deteriorating cognitive functions (dementia). Following a review by the Head of Adult Services, it has been concluded that a fundamental re-design of the adult social care operating model is now required. In connection with this proposed work, a tender is sought to find an external partner to analyse the current performance management function within ASC. Improved performance reporting and the better use of intelligence is an integral part of the new operational model and must be aligned with the change programme. The anticipated outcomes of this service include a better understanding of current demand on Adult services, more effective service performance and management of fluctuating demand, and a culture in which the various teams are better focussed and integrated to deliver an improved customer experience.