Helpdesk and support services

Tender description

This is a Prior Information Notice (PIN) in relation to identifying suitably resourced multi-disciplined customer and business process services providers to support in the delivery of SEAI Programmes. The successful service provider will be required to partner with SEAI to provide day to day customer and business process support services. Estimated value of the contract is 15 000 000 EUR over 4 years. Please do not respond to this notice. It is a Prior Information Notice only. The intention to is to publish the RFT In Q1 2019. Further information will be published on www.etenders.gov.ie when it becomes available.SEAI is holding an information event on Thursday 10.1.2019 at 14:00 hours at SEAI, Wilton Park House, Wilton Park, Dublin 2. The objective of this event is to provide an overview of SEAI and the programmes we require support services for. All parties interested in tendering are welcome to attend. RSVP: 18.12.2018 by email to adeline.carpenter@seai.ie Sustainable Energy Authority of Ireland was established as Ireland‘s national energy authority under the Sustainable Energy Act 2002. SEAI’s mission is to play a leading role in transforming Ireland into a society based on sustainable energy structures and practices. SEAI administers a range of programmes aimed at supporting its mission. These programmes and potential future programmes are supported by an outsourced Service Provider who provides a range of customer and business process support services. This is a Prior Information Notice (PIN) in relation to identifying suitably resourced multi-disciplined customer and business process services providers to support in the delivery of SEAI Programmes. The successful service provider will be required to partner with SEAI to provide day to day customer and business process support services. SEAI reserves, at its sole discretion, the right during the term of the contract to use alternative service providers to provide services. Estimated value of the contract is 15 000 000 EUR over 4 years. Please do not respond to this notice. It is a Prior Information Notice only. The intention to is to publish the RFT In Q1 2019. Further information will be published on www.etenders.gov.ie when it becomes available. SEAI is holding an information event on Thursday 10.1.2019 at 14:00 hours at SEAI, Wilton Park House, Wilton Park, Dublin 2 The objective of this event is to provide an overview of SEAI and the programmes we require support services for. All parties interested in tendering are welcome to attend. RSVP: 18.12.2018 by email to adeline.carpenter@seai.ie