Business and management consultancy and related services

Tender description

IT Project Support Services Framework The Framework is for IT Project Support Services. MAG intends to use the IT support services covered by this framework under any of the 4 scenarios (this list is not exhaustive): 1) A work package, with an outcome specified by MAG, fulfilled by the supplier utilising their resource and project delivery capability. (a) Work packages are carried out in line with ITIL guidelines; (b) The supplier utilises a skilled pool of suitable IT resources; (c) Resource operates on site, including all four of the Groups Airports or another location managed by the MAG Group, and/or remotely. 2) Resource provisioned by the supplier to assist the project activities of MAG, whereby the project is led and governed by MAG yet resource of the supplier is utilised to support project delivery. (a) Utilise their skills and knowledge base to provide the right skills; (b) Resource operates on site, including all four of the Groups Airports or another location managed by the MAG Group, and/or remotely. 3) IT Resource provisioned by the supplier to assist MAG in BAU activities. (a) Utilise their skills and knowledge base to provide the right skills; (b) Resource operates on site, including all four of the Groups Airports or another location managed by the MAG Group, and/or remotely; (c) Resource may be required on a Part Time, Full Time, Short Term (1 – 20 days), Long term (20 days+) basis and/or Out of Hours (including Weekends and Public Holidays). 4) IT Resource provisioned by the supplier to provide cover for a MAG BAU role. (a) Utilise their skills and knowledge base to provide the right skills. (b) Resource operates on site, including all four of the Groups Airports or another location managed by the MAG Group, and/or remotely. (c) Resource may be required on a Part Time, Full Time, Short Term (1 – 20 days), Long term (20 days+) basis and/or Out of Hours (including Weekends and Public Holidays).