GLA Digital Team On-Site User Researcher

Tender description

Who Speclialist Work With Working within the Digital Team with other researchers. What Specialists Work On The key activities for this engagement are to provide: •User research planning and execution with GLA staff, Londoners and other appropriate representatives of users of GLA digital systems •Communication of research insights to digital product owner and other stakeholders •Arrangement of resources for the above •Training of GLA on user research tools and techniques Where the Work Takes Place London, City Hall. Early Market Engagement Working Arrangements The base location of the work will be at City Hall where the consultant will be expected to be onsite for the majority of their work. However, there will be occasions when they will need to work off site within the boundaries of London - e.g. when undertaking sessions in dedicated studios, performing “pop up” research, etc. Work Location London, City Hall. Security Clearance Baseline Personnel Security Standard (BPSS) security clearance Additional T&Cs Standard Digital Marketplace (digital outcomes and specialist) terms and conditions Skills & Experience Have baseline Personnel Security Standard (BPSS) security clearance Have experience of working with multidisciplinary Agile teams Have experience of owning every stage of research including session planning, script delivering results to a wide variety of stakeholders preparation and undertaking sessions as well as compiling reports Have experience of leading on recruitment of research candidates Have experience of working with research candidates spanning a range of demographics ensuring minority / hard to reach groups, such as those with accessibility needs, are represented Have experience of working in a wide range of contexts including dedicated labs, guerilla testing and onsite research (businesses, user homes, etc) Have experience of usability testing with a wide variety of prototypes (paper outlines, clickable demos, early software deliveries) Have experience of using of a wide range of user research tools and techniques (e.g. customer experience mapping, etc) Have experience of delivering actionable user research insights in every stage of a project including discovery, delivery and post go-live (for continual iterative improvement) Able to present findings and related design / business recommendations and customer insights to senior decision makers Have experience of providing value-for-money user research with limited budgets Have experience of training other members of staff in user research tools and techniques Keen to evangelise user centered design principles best practice within the GLA Nice to Haves No. of Specialists to Evaluate 5 Cultural Fit Criteria Be keen to share knowledge with GLA staff Be able to work with internal organisational staff and the general public Assessment Method Evaluation Weighting Technical competence 55% Cultural fit 5% Price 40% Questions from Suppliers Budget range