Technical support services

Tender description

The purpose of this Prior Information Notice (PIN) is: a) to give potential tenderers advance notice that the FCA is currently evaluating its options for contracting for 24/7 Infrastructure Support; and b) to advise potential tenderers of an upcoming Supplier Event which will be held on 15th June 2018 at a location in London; and c) to give potential tenderers access to a Request for Information (RFI) document. Potential tenderers should note that in order to obtain access to the Supplier Event and RFI document, they need to complete the Registration Questionnaire on the eSourcing portal, Bravo, which includes signing and returning the enclosed Non-Disclosure Agreement (NDA), no later than the 11.6.2018 at 6:00 pm. Background: The FCA has built an AWS-based cloud platform to host its business services applications. New project workloads are being continuously deployed on this platform, as well as the existing application portfolio being migrated throughout FY 18/19 and 19/20 from its legacy environments. The cloud platform has to date been built, provisioned and managed by a central group within the FCA’s Infrastructure and Operations division under a traditional project delivery / infrastructure support framework. The organisational will be transitioning towards a Product and DevOps model. As the volume and criticality of application workloads on the platform increase the support capability will move from a UK Business Hours support model to a 24/7 model. Indicative Requirements: To this effect, the FCA is seeking a third party to augment the current cloud infrastructure support capability to achieve 24/7 coverage. The scope of the required augmentation is subject to the capabilities available in the market and evolution of the FCA’s own long-term support strategy. It will include Level 2 and Level 3 infrastructure support, across event, incident and problem management, Security Operations monitoring and support, and in subsequent phases, change management and additional service delivery and service management capabilities. The FCA is seeking early engagement with organisations with the capability to deliver such requirements for an enterprise grade AWS-based cloud platform.