Stale Pre-tender

HMRC 2018-2020 Customer Survey

Details

Buyer: HM Revenue & Customs (HMRC)
Topic: Research services
Published: 8 January 2018
Source: ContractsFinder

Tender description

HMRC is considering whether to issue a competitive contract notice to award a contract for the provision of the HMRC 2018-2020 Individuals, Small Business and Agents Customer Survey. This large-scale random probability survey is conducted annually covering 3 customer groups: Individuals, Small Businesses and Agents. The survey measures customer experience of dealing with HMRC as well as perceptions of HMRC's reputation and attitudes about compliance with the tax system. The survey has been conducted as a telephone survey but we are keen to explore alternative methodologies in particular online survey methods that retain a random probability approach.

Timeline

Completed: Pre-tender published8 January 2018
Current notice

About the buyer

HM Revenue & Customs (HMRC) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

73110000 · Research services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@hm-revenue-customs-hmrc.gov
Commercial Director	+44 •••• ••••••	••••••••@hm-revenue-customs-hmrc.gov
Procurement Manager	+44 •••• ••••••	••••••••@hm-revenue-customs-hmrc.gov
Category Lead	+44 •••• ••••••	••••••••@hm-revenue-customs-hmrc.gov
Senior Buyer	+44 •••• ••••••	••••••••@hm-revenue-customs-hmrc.gov
Contracts Manager	+44 •••• ••••••	••••••••@hm-revenue-customs-hmrc.gov

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