CBC-0831-H-LP Mystery Shopper - AWARD
Details
- Supplier(s)
- Public Perspectives Ltd
- Value
- GBP 4,950
- Duration
- 1 month
- Topic
- Customer services
- Published
- 9 April 2018
- Source
- ContractsFinder
Tender description
You are being invited to tender to deliver a mystery shopper exercise for Central Bedfordshire Council (CBC). The council is seeking a view of customer experience on which to base recommendations across the organisation and information should be presented according to that aim. This exercise is not designed to target specific services for improvement, however where services are providing exemplary customer service, this should be identified.
Timeline
- Completed: Award date13 February 2018
- Completed: Contract expiry date28 March 2018
- Completed: Award published9 April 2018Current notice
About the buyer
Central Bedfordshire Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79342300 · Customer services
- 79342310 · Customer survey services
- 79342311 · Customer satisfaction survey
- 79342320 · Customer-care services
- 79342321 · Customer-loyalty programme
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@central-bedfordshire-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@central-bedfordshire-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@central-bedfordshire-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@central-bedfordshire-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@central-bedfordshire-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@central-bedfordshire-council.gov |
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