TfL 93781 Mystery Shopping and Customer Satisfaction Survey for Call Centre
Details
- Buyer
- Transport for London
- Topic
- Research services
- Published
- 31 October 2017
- Submission
- 1 December 2017
- Source
- uk:procontracts
Tender description
TfL are looking for bidders to: Customer Satisfaction Surveys • To carry out objective and actionable surveys automated real time customer satisfaction surveys triggered by recent interactions with the contact centre across telephony and correspondence channels Mystery Shopper • To carry out objective, high quality and actionable surveys oacross all TfL channels Reporting for both Mystery Shopper and Customer Satisfaction • To measure staff against quality performance criteria and the behaviours shown • To assess performance throughout the period and year and provide concise and actionable feedback on whether our customer standards are bring met • To provide clear and high quality online reports in a user friendly, dynamic format, which provide the recipients with understandable data and graphs Keywords: Call Centre, Mystery Shopping, Customer Satisfaction, Research
Timeline
- Completed: Tender published31 October 2017Current notice
- Completed: Submission date1 December 2017
About the buyer
Transport for London is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 73110000 · Research services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@transport-for-london.gov |
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