Facilities management services

Tender description

ESB intends to enter in to a framework agreement with 1 or more service providers to provide integrated facilities management services. ESB requires the provision of these facilities management services to support certain of its operations in Ireland and may also include ESB locations in the UK. It is currently envisaged that the services will be supplied to the majority of ESB office properties and ESB Networks depots and may be extended to include the provision of selected or all services to other ESB locations. Details of the properties and services required at the initiation of the contracts will be detailed in the RFT provided to qualifying applicants. ESB requirements are divided into 2 separate Framework Agreements (Lots): Framework Agreement 1 — Hard Facilities Management and Integrator Services; Framework Agreement 2 — Soft Facilities Management Services. A separate PQQ Application must be provided for each Framework Agreement applied for. Hard Facilities Services Management ‘Hard Facilities Services Management’ comprises day-to-day operational management, support and oversight for those categories of facilities included in the contract. This will include the co-ordination and management of the hard facilities services service provider employees and Contractors, in terms of staff schedules and duties relating to the contract as well as consultation and agreement with central and local ESB management. The contract includes responsibility for operations, technical management, contract health and safety management, organisation of small projects and general mechanical and electrical maintenance, as required and as agreed with ESB. The types of services that may be in Framework Agreement 1 are listed in the PQQ and is available to download from www.etenders.gov.ie using RFT ID112591, and include: — Mechanical Systems Maintenance; — Electrical Systems Maintenance; — Building and fabric maintenance; — General maintenance works; — Life Safety, Fire and Security Systems; — Small Projects. Integrator Service This service includes the provision of services such as helpdesk service, which will act as the primary contact point for all ESB internal and external facilities contacts. The service will be flexible enough to respond to customer requests, enquiries and complaints. This service will provide one point of contact for the services related to the iFM which shall include: 1) Framework Agreement 1 — Hard Facilities Services; 2) Framework Agreement 2 — Soft Facilities Services; 3) Catering (which is the subject of a separate contract and not included in this procurement process). The helpdesk service will provide contact via electronic and telephone means and the services managed will include, but not be limited to issues related to: Facilities Engineering, General Office and Property Cleaning, Handyman and Porterage, Security, Reception and Concierge, Catering, Specific contracting firms as agreed with ESB, General Locations Issues, Management of certain suppliers of facilities services, goods and supplies, Handover, progress, update, resolve and close out customer issues; whilst providing feedback at all key stages to all, Assist in the production and delivery of internal and external reports and statistics, as agreed with ESB management, and Monitor all helpdesk activity, ensuring that service output performance standards are delivered within specified response times. Soft Facilities Services Management Soft Facilities Services Management comprises day-to-day operational management, support and oversight for those categories of facilities included in the contract. This will include the co-ordination and management of service provider employees and Contractors, in terms of staff schedules and duties relating to the contract as well as consultation and agreement with central and local ESB management. These services to be planned, provided and scheduled in agreement with the Integrator Service provider. The contract includes responsibility for operations, technical management, contract Health and Safety management, organisation of small projects, etc., as required and as agreed with ESB. The categories included in this Framework agreement include, but may not be limited to: — Routine Building and Office Cleaning; — Periodic and Specialist Cleaning; — External Cleaning; — Reactive Cleaning; — Window Cleaning; — Cleaning of Exterior Building Fabric; — Graffiti and Stain Removal; — Provision of Janitorial and Cleaning Consumables; — Provision of Barrier Matting; — Laundry / Dry Cleaning Services; — Provision of Sanitary Consumables; — Waste Management (excluding industrial waste); — Pest Control; — Soft Landscaping Maintenance and General Works; — Weed Spraying; — Manned Security Services; — Monitoring Services (Fire and Security Alarm, CCTV, BMS etc.); — Reception and Concierge Services; — Provision of Newspapers; — Laundry and Dry Cleaning Service; — Switchboard Services; — Post and Courier Services, and — Other consumables required for delivery of the contract. Detailed scope of services and associated requirements will be provided at RFT stage to successful applicants.