Transport services (excl. Waste transport)

Tender description

Following a pilot undertaken in early 2016, when the transport services to 3 main special schools in Kent were tendered on the basis of 1 school, 1 operator, the Council is looking to implement this concept across further schools in Kent. Feedback from transport operators following the pilots has been built into the implementation program. The 1 school 1 operator concept has been modified, now school transport lots are being offered on the basis of a taxi/private hire lot and a PSV (bus) lot, so that operators of the related specialism are able to tender accordingly. Lots have been planned so that the operating area is as constrained as possible, so providing a mass, within a local area which could be a district or two districts. There are 4 schools in scope being tendered. There will be a requirement on a number of journeys to provide vehicle/client passenger assistants and these are detailed in Appendix A, Pricing Schedule. The Contractor will be required to deliver SEN children/students to school in a safe and efficient manner, ensuring they are ready for learning. They will be expected to deliver them home at the end of the day, in a safe and efficient manner. The Contractor will also be expected to embed a pro-active communication process which takes into account the requirements of the Council, school and the parents/guardians of the individual client.