Land Registry User Researcher - Digital

Tender description

Summary of the work Land Registry is digitising the process for creating and signing a mortgage deed under their Digital Mortgage project. The organisation is also developing a new citizen service for land and property information. A user researcher with experience in digital working is required to deliver these projects. Specialist role User researcher Expected Contract Length 6 months Latest start date 07/11/2016 Maximum Day Rate £570 (excel VAT & T&S) T&S will be paid in accordance with Land Registry travel policy Who Speclialist Work With Work across 2 cross functional Agile teams, closely with User Researcher, Designers and Product Owner What Specialists Work On ●Usability testing,test moderation, analysis, report writing ●In-house research testing new product and concept developments ● Working with designers/ developers to turn user data into actionable product/service requirements feeding into prototype development. ● Designing / scripting / analysing ad-hoc quantitative surveys ● Managing ad-hoc qualitative/quantitative research: proposition development, visual identity, customer experience mapping ● Applying knowledge in human factors, ethnography, user-centred design process to product and service design. ● Use analytics to deliver continuous improvement ● Presenting findings / business recommendations/ customer insights to senior decision makers ● Promoting user centred design principles and best practice within government aligned to GDS Skills & Experience • In-depth understanding and demonstrable experience in user-centred design principles and tools and product development • Excellent written and verbal communication • Self-motivated, detail-oriented, and able to manage multiple priorities simultaneously • Experience and/or degree in the relevant field • Ability to work with users and stakeholders at all levels • Experience and/or degree in the relevant field. • Proven experience of managing, executing and analysing usability test sessions • Proven experience of working in an agile development environment with User Experience teams, directly with Design, Software, Content and Product to create new digital products and services • Experience of audience modelling and developing design personas • Full understanding and demonstrable experience in indirect data collection techniques such as web traffic analytics Work Location Land Registry Information Systems, Seaton Court, 2 William Prance Road, Plymouth, PL6 5WS. Working Arrangments Onsite 4 days a week, occasional travel required. Security Clearance BC Security Clearance No. of Specialists to Evaluate 8 Cultural Fit Criteria • Works well in a collaborative Agile team • Transparent and collaborative when making decisions Evaluation Weighting Technical competence 65% Cultural fit 15% Price 20% Questions from Suppliers 1. Is this a part time role for 4 days a week or is it one day working offsite? The requirement is to be 4 days onsite, but the 5th day may be offsite or home. 2. Re T & S , could you outline the Land Registry's Travel Policy please. Thank you. Outline is as follows:-Cost of travelling between home and office cannot be claimed. In this instance the office is in Plymouth so no claims can be made for travel to tis location,Expenses may be claimed if they arise as a result as a duty visits, there are caps applied to this rate according to time away.Overnight subsistence is payable when they are necessarily away from home as a result of official business, there is guidance for how this is booked. 3. "T&S will be paid in accordance with Land Registry travel policy". Can you outline the policy please.. Outline is as follows:-Cost of travelling between home and office cannot be claimed. In this instance the office is in Plymouth so no claims can be made for travel to tis location,Expenses may be claimed if they arise as a result as a duty visits, there are caps applied to this rate according to time away.Overnight subsistence is payable when they are necessarily away from home as a result of official business, there is guidance for how this is booked.