New Style of IT (NSoIT) Managed Evolution Red Applications De-Risk

Tender description

Why the Work is Being Done PLEASE NOTE THIS REPLACES REQUIREMENT PUBLISHED 13/09/16, REVISED ASSESSMENT METHODS UPDATED . "ISS is transforming the technology being made available to warfighters when they are away from fixed office locations through the New Style of IT (Deployed) programme. NSOIT(D) is moving MOD from its history of creating many stovepiped systems to a future where quality new or redesigned services are made available on our common platform, which will be supported by generic infrastructure. NSOIT(D) wishes to optimise the provision of applications and data services to warfighters, identifying best fit solutions that are based on a deep understanding of user needs." Problem to Be Solved "scope is operational capabilities that are often referred to as command, control, communications, computers, intelligence, surveillance and reconnaissance (C4ISR). The initial focus will be to optimise services for Royal Navy warfighters working at SECRET. Example problems: • deployed warfighters can't share information easily with fixed office locations • warfighters manually inputting information that could be sourced more efficiently Discovery will identify opportunities that will be prioritised against desired outcomes: 1. Warfighters make more effective decisions 2. Warfighters are more productive 3. Financial costs are reduced These outcomes are rooted in ISS’s Hierarchy of Outcomes and point 6.41 (p.74) of SDSR15." Who Are the Users The overarching need is: As a warfighter in the UK Armed Forces, I need to create, consume, share and store information so that I can plan and execute operations and exercises. Example needs within C4ISR include: As a warfighter, I need to: • Give and receive orders • Plan operations • Know where things are in the battlespace • Interoperate with allies • Access geographical and meteorological information Early Market Engagement Work Already Done Analysis of processes from joint doctrine, identification of incumbent applications in different security tiers, pre-discovery user research and stakeholder engagement, technical assessment of existing systems. Existing Team You'll be joining the NSOIT(D) Apps team (including an Apps Innovation delivery manager). The NSOIT(D) Apps team includes technical experts familiar with NATO applications. Work with other third party suppliers will be required. Current Phase Discovery Work Location MOD Corsham, Westwells Road, CORSHAM, Wilts, SN13 9NR. Working Arrangments MOD Corsham will be the team's home location. Face to face interaction is preferred where possible. Remote / flexible working is encouraged if beneficial to getting work done more efficiently and effectively. Some travel required across the UK for interaction with users and business areas, including show & tells, user research and usability testing.Travel and Subsistence is payable for duty away from MOD Corsham Security Clearance All members of the team need to have SC clearance. This clearance is required in advance of the work due to required start-date. Additional T&Cs suppliers are required to confirm the approach dealing with Conflict of Interest.Please provide a limit of liability for Travel and Subsistence . Skills & Experience • Delivering successful outcomes that are aligned to the user centred, agile principles of the Digital Service Standard (https://www.gov.uk/service-manual/service-standard) and Technology Code of Practise (https://www.gov.uk/service-manual/technology/code-of-practice.html) (15%) • User research (6%) o Planning, designing and conducting in-house user research and usability testing sessions (2%) o Generating findings, insights and actions that teams need to build a clear picture of their users and deliver solutions that they need (2%) o Communicating findings and related design/business recommendations and customer insights (2%) • Business analysis (6%) o Identifying business needs through analysis and research with business areas (2%) o Generating findings, insights and actions that teams need to understand business implications and how those might be magnified or mitigated as appropriate (2%) o Communicating findings and related recommendations and insights (2%) • Technical (6%) o Rapid creation of user need-driven prototypes to identify technical options and inform architectural approaches (2%) o Identifying technical options that factor in robust performance, load and security considerations (2%) o Engaging with technical and non-technical colleagues and stakeholders to communicate options, recommendations and insights (2%) • Product (6%) o Succesfully achieving best “product-user fit” (2%) o Aligning the team and stakeholders to a product vision (2%) o Communicating strategy and priorities through tools including the product roadmap and backlog (2%) • Knowledge sharing and skills transfer to in-house colleagues to build capability and experience of agile delivery and user-centred service design (6%) Nice to Haves • Evidence of delivering successful technology transformation outcomes, where principally off-the-shelf products are evaluated against user needs in an agile, iterative way to identify best “product-user fit” (4%) No. of Suppliers to Evaluate 5 Proposal Criteria • Approach and methodology (2%) • How the approach meets user needs (3%) • How the approach achieves the desired outcomes (3%) • Team structure (3%) • Approach to knowledge and skills transfer (3%) • Value for money (2%) Cultural Fit Criteria • Work collegiately with colleagues in the Ministry of Defence and with other suppliers, seeking the best for the organisation beyond immediate team (3%) • Demonstrate commitment to excellence and improvement (for example through seeking actionable feedback and setting targets) (2% • Be transparent and collaborative when making decisions (2%) • Demonstrate enthusiasm (for example, share passion and energy with others, bring whole self to work, celebrate success, be positive) (2%) • Demonstrate simplicity (for example, take simple steps to goals, talk straight with respect, do less but better) (2%) • Demonstrate pragmatism (seek constructive outcomes in discussions, challenge assumptions but remain willing to compromise when it is beneficial to progress) (2%) • Have a no-blame culture and encourage people to learn from their mistakes (2%) Payment Approach Fixed price Assessment Method Written proposal Case study Work history Presentation Evaluation Weighting Technical competence 65% Cultural fit 15% Price 20% Questions from Suppliers Budget range initial funding of £244,800 including vat for discovery and alpha phase activity, further funding is subject to approvals later in 2016.