Hire of passenger transport vehicles with driver

Tender description

This framework agreement is commissioned by the London Borough of Harrow and Brent (The ‘Authorities’) for the provision of door-to-door passenger transport services for vulnerable adults, young people and for other named London Boroughs Hounslow, Ealing and Barnet that may wish to access at a later date. The services will be provided to meet the needs of: — Vulnerable children and young people with Special Educational Needs (SEN) who are assessed as requiring travel assistance to and from schools, colleges or other destinations; — Vulnerable adults who are assessed as requiring travel assistance to and from Day Centres and or other establishments; — Families and service users, who may have specific medical or physical needs and require assisted travel; — The Authorities' staff or other authorised individuals and groups travelling in the course of their duties; — Non-SEN and Social Care service users to school and other destinations; — Service users requiring secure transport to and from court and secure facilities and establishments. — The Authorities' any other transport requirements including, but not limited to, the delivery of goods (including school meals) to various locations and facilities and undertake secure courier services using vans and/or other suitable vehicles. The aim is to improve the lives of vulnerable children, young people and adults, including those with additional needs, and their carers, by providing a safe, secure, sensitive and reliable transport service for users. The needs of the child or adult are a key factor in the provision of the service to ensure that service users (hereinafter referred to as ‘Service Users’) receive personalised and quality assured transport services that respond flexibly to their needs. The Authorities require a number of suppliers that will deliver the service using a range of vehicles including: cars, people-carriers, wheelchair-accessible vehicles, coaches and car derived vans.