15-120 Support and Maintenance of Telephone & Contact Centre Services
Details
- Value
- GBP 100,000
- Topic
- Telephone equipment
- Published
- 21 December 2015
- Submission
- 15 January 2016
- Source
- ContractsFinder
Tender description
RMBC operate an Avaya CSK1 VoIP telephony platform to service its core internal and external telephony requirements. This system is linked to an Avaya CC6 contact centre solution which underpins a number of business functions including some which are offered 24 x 7 x 36. RMBC is seeking an organisation (Avaya certified gold partner or above) to provide service and support to parts of RMBC's ICT Team infrastructure. This contract will be for an initial period of 1 year, with the option to extend at the sole discretion of RMBC for a further 12 month which will be reviewed on a quarterly basis year. The estimated value of this contract is between £100,000 and £150,000, however this does not carry any guarantee of turnover and any estimated volumes of business are indicative and may vary upwards or downwards depending on actual future needs. All information can be found under the reference A5BE-QV7VX8 15-120 Support and Maintenance of Telephone & Contact Centre Services on www.yortender.co.uuk
Timeline
- Completed: Tender published21 December 2015Current notice
- Completed: Submission date15 January 2016
About the buyer
Rotherham Metropolitan Borough Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 32550000 · Telephone equipment
- 32552100 · Telephone sets
- 32552300 · Telephonic or telegraphic switching apparatus
- 50000000 · Repair and maintenance services
- 50330000 · Maintenance services of telecommunications equipment
- 50334000 · Repair and maintenance services of line telephony and line telegraphy equipment
- 50334100 · Repair and maintenance services of line telephony equipment
- 50334110 · Telephone network maintenance services
- 50334130 · Repair and maintenance services of telephone switching apparatus
- 50334140 · Repair and maintenance services of telephone sets
- 51340000 · Installation services of line telephony equipment
- 64210000 · Telephone and data transmission services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@rotherham-metropolitan-borough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@rotherham-metropolitan-borough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@rotherham-metropolitan-borough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@rotherham-metropolitan-borough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@rotherham-metropolitan-borough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@rotherham-metropolitan-borough-council.gov |
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