How do I get voice technology contracts in the UK public sector?

Search live VoIP, IVR and telephony tenders on public and private portals, or move earlier. On Stotles, you can read a buyer's IT or digital strategy for signs of a phone-system or contact-centre technology refresh before the tender opens, see what is open now, and build your bid from there. For more, explore the platform.

How is this different from call centre tenders?

This page covers the voice technology itself: VoIP and IP telephony, IVR platforms, voice gateways and PSTN-to-digital migration. Call centre tenders cover the wider contact centre category, including staffing, outsourced call handling and customer service operations that may run on top of this technology.

What CPV codes cover voice and VoIP tenders?

The corpus most often carries 64215000 (IP telephone services) and 64227000 (Integrated telecommunications services), with 72212512 (Interactive voice response software development services) appearing on IVR-specific builds.

Why do ISDN and PSTN replacement projects show up here?

UK telecoms providers are switching off the old PSTN and ISDN networks, so buyers are re-tendering their phone systems for VoIP and other digital voice technology as part of the switchover. Those migration contracts are voice technology procurement even where the notice does not use the word "voice".

Voice Tenders

See open voice tenders and awarded contracts for the UK public sector.

Voice here means the technology layer: VoIP and IP telephony, interactive voice response (IVR), voice gateways, and PSTN-to-digital-voice migration off ageing ISDN lines. It sits next to the wider call centre category, which covers contact centre staffing and operations, not the voice technology underneath.

There are 708 matching notices on record, 333 already awarded and 58 at pre-tender stage. Councils, NHS trusts and police forces run most of it, replacing legacy phone systems with cloud voice platforms.

687 results

Closed tenderPublished 9 January 2018
RA232223 - DIGITAL VOICE RECORDER
Betsi Cadwaladr University Health Board (BCUHB)Closing 10 January 2018Office machinery, equipment and supplies except computers, printers and furniture
Stale Pre-tenderPublished 8 January 2018
Telecommunications services
Scottish GovernmentMobile-telephone services
Expired contract
Integrated Communications
Harrogate Borough CouncilSupplier(s) Pinacl Solutions UK LtdGBP 153,482Awarded 22 December 2017Expiring 30 June 2021
Closed tenderPublished 14 December 2017
Training services
JiscGBP 5,000,000Closing 23 January 2018Training services
Closed tenderPublished 14 December 2017
Network maintenance and support service
Leicestershire PoliceGBP 275,000Closing 12 January 2018Local area network services
Closed tenderPublished 12 December 2017
Computer network services
Leicestershire PoliceClosing 12 January 2018Computer support services
Awarded contract
Installation services (except software)
City of Bradford Metropolitan District CouncilSupplier(s) NG Bailey IT ServicesGBP 443,247Awarded 11 December 2017Installation services (except software)
Expired contract
Provision of Mitel Support & Maintenance and a Peripheral Cabinet Replacement
City of Bradford Metropolitan District CouncilSupplier(s) NG Bailey IT ServicesGBP 350,000Awarded 11 December 2017Expiring 31 December 2021Maintenance services of telecommunications equipment
Closed tenderPublished 1 December 2017
Postal and telecommunications services
Derby City CouncilGBP 1,754,800Closing 1 January 2018Repair and maintenance services of line telephony equipment
Expired contract
Computer-related services
Warrington Borough CouncilSupplier(s) 4NET TECHNOLOGIES LTDAwarded 1 November 2017Expiring 27 October 2018Computer-related services
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Closed tenderPublished 21 November 2017
Computer support and consultancy services
Cardiff and Vale CollegeGBP 1,000,000Closing 21 December 2017Technical computer support services
Closed tenderPublished 25 October 2017
Office and computing machinery, equipment and supplies except furniture and software packages
Leeds City CouncilClosing 29 November 2017Office and computing machinery, equipment and supplies except furniture and software packages
Closed tenderPublished 25 October 2017
Contact Centre Systems Support
Leeds City CouncilClosing 29 November 2017Telecommunications equipment and supplies
Closed tenderPublished 16 October 2017
PCI DSS Compliant Telephony Services for Voice Payment over VoIP at Lancaster University
Lancaster UniversityGBP 30,000Closing 11 November 2017Software package and information systems
Closed tenderPublished 11 October 2017
17 043 Solarwinds Licenses, Maintenance and Support
Cheshire East CouncilClosing 17 October 2017
Awarded contract
Interactive voice response software package
The British Broadcasting Corporation (BBC)Supplier(s) Harvest Media (UK) LimitedGBP 1Awarded 28 September 2017Interactive voice response software package
Stale Pre-tenderPublished 2 October 2017
Computer support and consultancy services
Cardiff and Vale CollegeGBP 200,000Computer facilities management services
Expired contract
ITACU Fixed Line
The British Broadcasting Corporation (BBC)Supplier(s) Harvest Media (UK) Limited, Spoke (interactive) Limited, Temple Interactive Media LimitedGBP 1Awarded 30 June 2017Expiring 30 June 2021Interactive voice response software package
Awarded contract
Interactive voice response software package
The British Broadcasting Corporation (BBC)Supplier(s) Harvest Media (UK) Limited, Temple Interactive Media Limited, Spoke (interactive) LimitedGBP 1Awarded 14 September 2017Interactive voice response software package
Closed tenderPublished 15 September 2017
Framework for the provision of Telecommunications and Associated Services
Northern Procurement Group LimitedGBP 440,000,000Closing 24 October 2017Radio, television, communication, telecommunication and related equipment

Frequently asked questions

Frequently asked questions about interactive voice response, voice over ip, voice over internet protocol, voip, voice gateway, digital voice in the UK public sector.

How do I get voice technology contracts in the UK public sector?
Search live VoIP, IVR and telephony tenders on public and private portals, or move earlier. On Stotles, you can read a buyer's IT or digital strategy for signs of a phone-system or contact-centre technology refresh before the tender opens, see what is open now, and build your bid from there. For more, explore the platform.
How is this different from call centre tenders?
This page covers the voice technology itself: VoIP and IP telephony, IVR platforms, voice gateways and PSTN-to-digital migration. Call centre tenders cover the wider contact centre category, including staffing, outsourced call handling and customer service operations that may run on top of this technology.
What CPV codes cover voice and VoIP tenders?
The corpus most often carries 64215000 (IP telephone services) and 64227000 (Integrated telecommunications services), with 72212512 (Interactive voice response software development services) appearing on IVR-specific builds.
Why do ISDN and PSTN replacement projects show up here?
UK telecoms providers are switching off the old PSTN and ISDN networks, so buyers are re-tendering their phone systems for VoIP and other digital voice technology as part of the switchover. Those migration contracts are voice technology procurement even where the notice does not use the word "voice".

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Frequently asked questions

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