Call centre

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511 Call centre awards found

Expired contract
FutureLets new WebX Phone System
Coventry UniversitySupplier(s) ITG LtdGBP 71,280Awarded 1 March 2023Expiring 1 March 2026Software package and information systems
Expired contract
Smart Ticketing System for the Mersey Ferries
MerseytravelSupplier(s) Palisis AGGBP 573,620Awarded 1 March 2023Expiring 28 February 2026Office and computing machinery, equipment and supplies except furniture and software packages
Expired contract
Call Centre Ancillary Services - Interactive Voice Assistant Phase 2
North Yorkshire CouncilSupplier(s) OPUS BUSINESS SYSTEMS LIMITEDGBP 580,374.46Awarded 22 February 2023Expiring 31 March 2026Software package and information systems
Expired contract
Call Centre Ancillary Services - Workforce Management System
North Yorkshire CouncilSupplier(s) OPUS BUSINESS SYSTEMS LIMITEDGBP 227,400Awarded 22 February 2023Expiring 31 March 2026Software package and information systems
Expired contract
Technology Care Services Procurement
Kingston upon Hull City CouncilSupplier(s) Doro Care (UK) LimitedGBP 120,000Awarded 20 February 2023Expiring 19 February 2024Electronic information services
Awarded contract
Automated monitoring system for cold storage management
University of ExeterSupplier(s) CHECKIT EUROPE LTD/ TUTELA MONITORING SYSTEMSGBP 291,000Awarded 16 February 2023Monitoring and control services
Expired contract
BEIS Consumer Advice and Information Call Centre
Department for Business Energy and Industrial Strategy (BEIS)Supplier(s) ResQ LimitedGBP 356,029.68Awarded 26 January 2023Expiring 26 January 2025Postal and telecommunications services
Awarded contract
Smart Ticketing System for the Mersey Ferries
MerseytravelSupplier(s) Palisis AGGBP 573,620Awarded 24 January 2023IT services: consulting, software development, Internet and support
Expired contract
Corporate Telephony
Uttlesford District CouncilSupplier(s) ADEPT TECHNOLOGY GROUP LIMITEDGBP 160,000Awarded 20 January 2023Expiring 19 January 2026Networks
Awarded contract
Call Centre Technology
West Yorkshire Combined AuthoritySupplier(s) Redcentric Solutions LtdAwarded 9 January 2023Communication and multimedia software package
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Awarded contract
Enterprise Telephony
North Northamptonshire CouncilSupplier(s) 8X8 UK LIMITEDGBP 1,169,838Awarded 3 January 2023Expiring 2 January 2028Radio, television, communication, telecommunication and related equipment
Expired contract
BEIS Consumer Advice and Information Call Centre
Department for Business Energy and Industrial Strategy (BEIS)Supplier(s) go-centric LimitedGBP 728,000Awarded 12 December 2022Expiring 11 December 2024Postal and telecommunications services
Expired contract
Contact Centre Telephony System
Somerset CouncilSupplier(s) KERV EXPERIENCE LIMITEDGBP 76,230Awarded 1 December 2022Expiring 30 November 2024
Awarded contract
Telephony & Call Centre Service
Public Services Ombudsman for WalesSupplier(s) Datasharp Uk LtdAwarded 24 November 2022Telecommunications network
Awarded contract
Market Research Services
Electricity Supply Board (ESB)Supplier(s) Behaviour and Attitudes Marketing Research, RED C Research and Marketing Ltd, BricolageAwarded 22 November 2022Market research services
Expired contract
Single Number Interactive Voice Assistant - Phase 1
North Yorkshire CouncilSupplier(s) OPUS BUSINESS SYSTEMS LIMITEDGBP 44,250Awarded 1 November 2022Expiring 21 February 2023Software package and information systems
Awarded contract
Gas Servicing & Repairs Framework Agreement
Bolton NHS Foundation Trust
Supplier(s)
10 suppliers
Aaron Service Ltd
Ashley & McDonough Compliance Services
DFP Services Ltd
Liberty Gas Group Limited
Pennington Choice Ltd
Phoenix Gas Services Ltd
Prestige Skills
Richard Irvin and Sons Ltd, trading as Richard Irvin Energy Solutions
Smith & Byford Limited
SURE MAINTENANCE GROUP LIMITED
GBP 175,000,000Awarded 31 October 2022Gas appliance maintenance services
Awarded contract
Provision of Out Of Hours Call Centre
Fingal County CouncilSupplier(s) Otonomee Customer Management LtdAwarded 24 October 2022Call centre
Expired contract
C&C Unify Telephony System Upgrade
Lincolnshire PoliceSupplier(s) VIRGIN MEDIA BUSINESS LIMITEDGBP 407,500Awarded 17 October 2022Expiring 13 November 2025
Expired contract
Netcall services
Northumbria Healthcare Facilities Management LtdSupplier(s) Netcall Technology LimitedGBP 108,496Awarded 13 October 2022Expiring 27 November 2023

Top buyers

Buyers ranked by total contract award volume for call centre.

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BuyersCountValue

NHS National Services Scotland
15
£193.5m
Cheshire Constabulary
13
£23.8m
Office of Public Works OPW
12
£0.0
Devon County Council
8
£3.9m
Department For Work and Pensions (DWP)
8
£162.2m
Department for Education
8
£19.2m
LHC
6
£40.3m
North Yorkshire Council
6
£882.3k
Yorkshire Ambulance Service NHS Trust
6
£754.0k
Department for Business Energy and Industrial Strategy (BEIS)
5
£5.6m

Trend over time

Notice volume for call centre published over time.

Top suppliers

Suppliers ranked by total contract award volume for call centre.

View all suppliers

SuppliersCountValue

Orbis Project Ltd
17
£60.8m
CIVICA UK LIMITED
10
£65.0m
Netcall Technology Limited
10
£83.4m
TUNSTALL HEALTHCARE (UK) LIMITED
10
£42.4m
8X8 UK LIMITED
9
£27.3m
British Telecommunications PLC
9
£313.4m
Insight Direct (UK) Ltd
9
£855.5k
FOUNDEVER GB LIMITED
8
£41.1m
Delta Wellbeing
7
£35.7m
4NET TECHNOLOGIES LTD
6
£36.0m

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