Call centre

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511 Call centre awards found

Awarded contract
NHS South West London ICB - Gigabit Pathway Circuits
NHS Shared Business ServicesSupplier(s) Exponential-e LimitedGBP 1,900,041.46Awarded 1 March 2025Expiring 28 February 2030Network equipment
Awarded contract
N/A
Scottish Hydro Electric Power Distribution plcSupplier(s) Ant Marketing LimitedGBP 2,000,000Awarded 27 February 2025Call centre
Awarded contract
Custodial Healthcare Service Provision
Thames Valley PoliceSupplier(s) Mountain Healthcare LtdGBP 24,382,279.28Awarded 25 February 2025Services provided by medical personnel
Awarded contract
Maintain Framework
Watford Community Housing Trust
Supplier(s)
22 suppliers
Arc Group London Ltd
AXIS
BTU (Installations and Maintenance) Ltd
C Hanlon Facilities Management ltd
CBM Group Limited
Equans Regeneration Limited
Etec Contract Services Ltd
Fortem Solutions Ltd
Foster Property Maintenance Ltd
Gilmartins
Houghton & Son Ltd
Ian Williams Limited
KBH Building Services Ltd
Laker Business Management Solutions
Lux Property Services Limited
MNM Property Services Ltd
Osborne Property Services Limited - K&B
Prestige Domestic Property Maintenance
Topcoat Construction Ltd
Topcoat Cosntruction Ltd
Wates Property Services Limited
Westone Housing Limited
GBP 7,280,000,000Awarded 20 February 2025Other building completion work
Awarded contract
City of London Housing Responsive Repairs Maintenance and Voids Service - Lot 1 HRA & Lot 2 BRE
City of London CorporationSupplier(s) Chigwell (London) PLCGBP 14,310,000Awarded 13 February 2025Repair and maintenance services
Awarded contract
AI Services Framework
Yorkshire Water Services Ltd
Supplier(s)
6 suppliers
ANSWER DIGITAL LIMITED
Artesia Consulting Ltd
Doza Consulting Ltd
Faculty Science Limited
Jacobs U.K. Limited
SAND TECH AI (UK) LTD
GBP 32,000,000Awarded 2 February 2025Expiring 31 December 2030Data services
Expired contract
GB-Sheffield: Telephony System for SUL Call centre
British Business BankSupplier(s) New Voice MediaGBP 28,842Awarded 28 January 2025Expiring 27 January 2026Telecommunications system
Awarded contract
LAS Smart Messaging (Tailored Service)
London Ambulance Service NHS TrustSupplier(s) British Telecommunications PLCGBP 46,800Awarded 27 January 2025Expiring 26 January 2027Short Message Service (SMS) services
Awarded contract
National Contact Centre
NHS National Services ScotlandSupplier(s) Journeycall Limited,, FOUNDEVER GB LIMITEDGBP 7,200,000Awarded 17 December 2024Well-testing equipment
Expired contract
LDC-408b On Demand Transport (Application and Call Centre Provider)
Lichfield District CouncilSupplier(s) WEDRTGBP 18,600Awarded 2 December 2024Expiring 1 June 2025Software package and information systems
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Awarded contract
Call Centre Solution
Southern Housing GroupSupplier(s) 8X8 UK LIMITEDGBP 1,941,906Awarded 2 December 2024Expiring 1 December 2029Telecommunications services
Awarded contract
Procurement of an operating partner for the National Outdoor Centre at Plas Menai, Gwynedd
Parkwood LeisureAwarded 29 November 2024Architectural, construction, engineering and inspection services
Awarded contract
Household Water Saving Retrofit Audits
NORTHUMBRIAN WATER GROUP LIMITEDAwarded 19 November 2024Consulting services for water-supply and waste consultancy
Expired contract
PR2207A - Call Centre With Call Recording & Transcription
Parliamentary and Health Service OmbudsmanSupplier(s) Microsoft LtdGBP 106,091Awarded 1 November 2024Expiring 31 October 2025Telecommunications equipment and supplies
Awarded contract
Reading Borough Council - Planned and Reactive Lift Maintenance
Westworks Procurement LtdSupplier(s) Rubax Lifts LimitedGBP 1,250,000Awarded 1 November 2024Expiring 1 November 2029Lifts
Awarded contract
Waste Management Software Platform - G-Cloud 13
Kingston upon Hull City CouncilSupplier(s) Bartec Municipal Technologies LimitedGBP 123,480Awarded 1 November 2024Expiring 1 November 2027Information technology services
Awarded contract
Postal Services
NORTHUMBRIAN WATER GROUP LIMITEDAwarded 31 October 2024Postal services
Awarded contract
Cleaning Services (Calico Reference FCP037)
Calico Homes LtdSupplier(s) SBFM LimitedGBP 1,022,687.7Awarded 22 October 2024Expiring 21 October 2029Cleaning and sanitation services
Awarded contract
Out of Hours Call Handling Service
Orbit Group LtdSupplier(s) Fortem Solutions LtdGBP 112,780Awarded 17 October 2024Office-support services
Awarded contract
CFT 3670 – Provision of Out of Hours Call Centre Service to South Dublin County Council
South Dublin County CouncilAwarded 14 October 2024Telephone-answering services

Top buyers

Buyers ranked by total contract award volume for call centre.

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BuyersCountValue

NHS National Services Scotland
15
£193.5m
Cheshire Constabulary
13
£23.8m
Office of Public Works OPW
12
£0.0
Devon County Council
8
£3.9m
Department For Work and Pensions (DWP)
8
£162.2m
Department for Education
8
£19.2m
LHC
6
£40.3m
North Yorkshire Council
6
£882.3k
Yorkshire Ambulance Service NHS Trust
6
£754.0k
Department for Business Energy and Industrial Strategy (BEIS)
5
£5.6m

Trend over time

Notice volume for call centre published over time.

Top suppliers

Suppliers ranked by total contract award volume for call centre.

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SuppliersCountValue

Orbis Project Ltd
17
£60.8m
CIVICA UK LIMITED
10
£65.0m
Netcall Technology Limited
10
£83.4m
TUNSTALL HEALTHCARE (UK) LIMITED
10
£42.4m
8X8 UK LIMITED
9
£27.3m
British Telecommunications PLC
9
£313.4m
Insight Direct (UK) Ltd
9
£855.5k
FOUNDEVER GB LIMITED
8
£41.1m
Delta Wellbeing
7
£35.7m
4NET TECHNOLOGIES LTD
6
£36.0m

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