Call Centre Solution
Details
- Supplier(s)
- 8X8 UK LIMITED
- Value
- GBP 1,941,906
- Duration
- 5 years
- Topic
- Telecommunications services
- Published
- 25 June 2024
- Source
- uk:contracts_finder
Tender description
To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.
Timeline
- Completed: Award published25 June 2024Current notice
- Completed: Award date2 December 2024
- Next: Contract expiry date1 December 2029in 3 years
About the buyer
Southern Housing Group is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 64200000 · Telecommunications services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@southern-housing-group.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@southern-housing-group.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@southern-housing-group.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@southern-housing-group.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@southern-housing-group.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@southern-housing-group.gov |
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