Awarded contract
Oyster Cards Contact Handling Services
Details
- Buyer
- Transport for London
- Supplier(s)
- Capita Plc
- Value
- GBP 11,500,000
- Duration
- 4 years
- Topic
- Telephone-answering services
- Published
- 27 February 2026
- Source
- uk:contracts_finder
Tender description
Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Oyster Card scheme.
Timeline
- Completed: Award date1 August 2025
- Completed: Award published27 February 2026Current notice
- Next: Contract expiry date31 July 2029in 3 years
About the buyer
Transport for London is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79510000 · Telephone-answering services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@transport-for-london.gov |
2 similar open tenders
See more open tenders related to Oyster Cards Contact Handling Services.
Related buyers
Buyers similar to Transport for London.
BuyersCountValue
- 105£763.1m
- 95£6.3m
- 78£866.9m
- 73£195.3m
- 48£82.5m
- 44£9.2m
- 44£28.5m
- 41£174.1m
- 36£29.2m
- 29£143.6m
Win more public sector contracts
Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.
