National Advocacy Information Advice and Safety Net Service

Tender description

The Department for Education is seeking market feedback on the re-procurement of a national advocacy information, advice and safety net service for looked-after children, care leavers, children in need, and other eligible children and young people in England. The service will provide clear, child-friendly information on advocacy rights; national multichannel advice and signposting; and a safety net advocacy function where local provision is unavailable, unreasonably delayed or denied. The provider will also deliver national intelligence on access, waiting times and systemic barriers; maintain a secure CRM and digital platform; meet safeguarding and data security requirements; and ensure service continuity, workforce capacity and robust reporting