Provision of NHS Friends and Family Test Solution
Details
- Value
- GBP 271,975
- Topic
- Short Message Service (SMS) services
- Published
- 9 February 2026
- Submission
- 11 March 2026
- Source
- uk:find_a_tender
Tender description
The Authority is seeking a provider to deliver the NHS Friends and Family Test (FFT) patient experience feedback solution. The FFT project aims to procure a modern, NHS‑compliant and innovative system that enables enhanced digital and multi‑channel feedback collection, automated analysis, robust reporting, and seamless integration with existing Trust systems. This project seeks to improve current cost levels while significantly enhancing usability, scalability, accessibility, and reporting efficiency. The solution must fully align with NHS England reporting standards, digital transformation objectives, and NHS data governance requirements. The procurement exercise is designed to provide the NHS FFT Solution for Lewisham and Greenwich NHS Trust. Members of the South East London Integrated Care System will have the option of joining the contract at a later date.
Timeline
- Completed: Tender published9 February 2026Current notice
- Completed: Submission date11 March 2026
About the buyer
Lewisham and Greenwich NHS Trust is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 64212100 · Short Message Service (SMS) services
- 79311100 · Survey design services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@lewisham-and-greenwich-nhs-trust.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@lewisham-and-greenwich-nhs-trust.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@lewisham-and-greenwich-nhs-trust.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@lewisham-and-greenwich-nhs-trust.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@lewisham-and-greenwich-nhs-trust.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@lewisham-and-greenwich-nhs-trust.gov |
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