HH212-25-SP Aruba Support Package

Tender description

The HH212‑25‑SP Aruba Support Package is a contracted support service procured through Computacenter to provide continued maintenance and technical support for NHS Highland’s Aruba wireless infrastructure, ensuring that key network devices remain supported, up to date, and eligible for manufacturer assistance. Lot 1: The HH212‑25‑SP Aruba Support Package is a comprehensive renewal of support and maintenance services for NHS Highland’s Aruba wireless network infrastructure. It was initiated after it became clear that several essential Aruba devices, particularly wireless controllers, had reached the end of their existing support term, creating a significant operational and service‑continuity risk. Given that these controllers underpin the wider wireless estate, ensuring they remain fully supported is critical to maintaining network stability, performance, and resilience. This support package re‑establishes full vendor-backed coverage across the wireless estate, giving NHS Highland access to firmware updates, security patches, bug fixes, and direct technical escalation channels. It ensures that all covered devices remain compliant with manufacturer support requirements and can receive timely assistance in the event of outages or performance issues. The arrangement also protects NHS Highland against equipment downtime that could otherwise affect clinical and business operations. As part of the procurement process, Computacenter provided a refreshed call‑off contract aligned to the relevant framework, incorporating a detailed Statement of Work and a supported‑device inventory. These annexes make it easier to manage future variations, such as adding or replacing devices, without requiring a full contract renegotiation. The package was progressed through standard procurement governance, including preparation of the call‑off documents, legal routing, signature approvals, and alignment with PECOS purchasing workflows. Overall, the Aruba Support Package ensures that NHS Highland’s wireless network estate remains fully supported, secure, and robust. It reinstates essential coverage, mitigates operational risks associated with unsupported infrastructure, and provides a structured, future‑proofed support model delivered through a compliant procurement route.