EU OPEN PROCESS For ICT Voice Solution on behalf of HSE National Distribution Centre (NDC) Service. (HSE 27500)

Tender description

The HSE is seeking to Upgrade or Replace existing hardware and the potential implementation of picking solution in the HSE National Distribution Centre (NDC). The requirement is to either upgrade or replace the current solution with software and hardware that facilitate continued voice directed picking. Any hardware device proposed must also enable the use of the native SAP Fiori app for handheld RF scanning which is accessing using a URL on existing handheld scanning devices. HSE Procurement has operated the current Voice Picking Solution in the NDC since 2012. The current solution consist of a voice picking GUI application (Vocalpoint) connected to mobile computing devices. HSE currently uses two version of the Honeywell Vocollect Talkmans the older A700 (blue) and the newer A700X (black). The headsets are Honeywell SRX3. The mobile device and headset are worn by the operatives whilst performing warehouse tasks. In July 2023, the Vocalpoint system was integrated into the HSE Integrated Financial Management System SAP EWM for picking tasks. The integration is by way of IDOC and BAPI using proprietary middleware. The current provider has advised the HSE that at the end of 2025, Honeywell will no longer support the A700 Talkman model. It has also advised that the Honeywell voice recognition system on the A700x models reaching end of life support the end of 2026. Therefore all mobile devices will be out of Honeywell support at the end of 2026. Depending on the hardware devices that are ultimately selected, an Enterprise Mobility Management solution is likely to be required to support the continued support\upgrading of any new devices. The NDC utilises SOTI to manage other RF devices in the warehouse. This procurement process is on behalf of the Health Service Executive (HSE) including all Regional Health Areas and organisations fully or partly funded by the HSE, in addition to other publicly funded agencies. The HSE is seeking to procure an effective and market proven end-to-end, fully vendor managed solution with a Single Supplier, which is ready for immediate deployment.