Travel Management Solutions

Tender description

This framework provides a compliant, flexible, and outcomes-focused route to market for public sector organisations seeking a range of travel solutions enabling customers to research, book, and manage all their travel requirements along with any additional supporting services they require. The framework is split into 3 Lots. Lot 1: Core Travel Services Lot 1 covers all essential travel booking services, including but not limited to: Accommodation •Guesthouses, hotels, serviced apartments Air Travel •Baggage handling •Domestic and international flights •Inflight meals •Online check-in •Ticketing options Ground Transport •Car rentals •Coach travel •Ferry services •Parking arrangements •Taxi transfers Rail Travel •Advance and flexible tickets •Digital ticketing •Railcards •Seat reservations In addition to offering the above essential services, Customers may require additional services including, but not limited to: Travel Management and Support Services •Accessibility and inclusivity features •Airport lounge access •Carbon emissions reporting and offsetting •Consolidated invoicing •Currency exchange •Real-time analytics •Social value delivery •Special assistance •Traveller tracking and alerts •Travel visas and passport services •VIP services Lot 2: Event and Venue Services Lot 2 supports Customers with the planning and delivery of meetings, conferences, and events. services include, but are not limited to: Core Services •Delegate and guest management •Event planning and logistics •Marketing and communications •Pre- and post-event support •Technical setup (e.g., AV equipment, staging) •Venue sourcing In addition to offering the above essential services, Customers may require additional services including, but not limited to: Support Services •Accessibility and inclusivity features •Consolidated invoicing •Social value delivery •Special assistance •VIP services Lot 3: Emergency Accommodation Services Lot 3 provides 24/7 emergency accommodation services with rapid response capabilities. Key features include but are not limited to: 24/7 Emergency Response and Rapid Turnaround •Dedicated, experienced team available around the clock •Non-arrival reporting •Rapid turnaround times for emergency requests Safeguarding Standards and SLAs •DBS checks for key personnel at accommodation providers •Hotel safeguarding checks (risk assessments, food hygiene ratings, health & safety compliance) •Non-arrival policies and duty of care protocols •PREVENT training delivered to frontline hotel staff •Tiered escalation procedures for on-site incidents •Tailored support for vulnerable groups (e.g., under-18s, survivors of abuse, individuals with complex needs) Location Vetting and Risk Assessment •Property reviews for safety, accessibility, and suitability •Specialist placements (e.g., pet-friendly units, family-safe self-accommodation) Pseudonymous Bookings and Identity Protection •Ability to make pseudonymous bookings to protect guest identity •Discreet specification of gender, cultural, and safeguarding considerations at booking Under-18s and Apprenticeship Placements •Specialist protocols for younger or vulnerable learners •Matching by age, gender, and dietary requirements •Curfew expectations and access to leisure spaces •Accommodation providers briefed on duty of care requirements from the outset This is not an exhaustive list as any additional services will be dependent on the specific requirements of the Customer. To view this notice, please click here: https://csg.delta-esourcing.com/delta/viewNotice.html?noticeId=1011856291