Closed tender

Request for Tenders for the establishment of a Single Member Framework Agreement for the Provision of ICT Managed Services 2026-30 [609]

Details

Topic
Technical support services
Published
2 February 2026
Submission
3 March 2026

Tender description

The CRU intends to appoint a single Managed Service Provider (MSP) through this Services Framework Agreement to deliver comprehensive ICT Managed Services. This will encompass the ICT Service Desk, Managed Security Operations Centre (SOC) as a Service, the provision of optional dedicated support resources, and ad-hoc professional service resources to assist with a range of ICT projects and some operational activities. The appointed Service Provider will be responsible for delivering all necessary technical support and expertise to manage the CRU’s ICT needs, covering infrastructure, cloud services, both physical and virtual systems, as well as applications and services across Levels 1, 2, and 3. The framework agreement will initially run for two years, with the possibility of two further 12-month extensions, up to a total maximum duration of four years. The ICT Managed Services and SOC Services provided under this Services Framework Agreement will be needed continuously for the entire duration of the contract. Optional dedicated resources and ad-hoc project work will be engaged as required, with such assignments awarded through agreed Statements of Work (SoWs) at the sole discretion of the CRU.

Timeline

  1. Completed: Tender published2 February 2026
    Current notice
  2. Completed: Submission date3 March 2026

About the buyer

Commission for Regulation of Utilities is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 71356300 · Technical support services
  • 72000000 · IT services: consulting, software development, Internet and support
  • 72100000 · Hardware consultancy services
  • 72110000 · Hardware selection consultancy services
  • 72120000 · Hardware disaster-recovery consultancy services
  • 72130000 · Computer-site planning consultancy services
  • 72140000 · Computer hardware acceptance testing consultancy services
  • 72150000 · Computer audit consultancy and hardware consultancy services
  • 72200000 · Software programming and consultancy services
  • 72210000 · Programming services of packaged software products
  • 72211000 · Programming services of systems and user software
  • 72212000 · Programming services of application software
  • 72212211 · Platform interconnectivity software development services
  • 72212213 · Operating system enhancement software development services
  • 72212214 · Network operating system software development services
  • 72212215 · Networking developers software development services
  • 72212216 · Network connectivity terminal emulation software development services
  • 72212219 · Miscellaneous networking software development services
  • 72212220 · Internet and intranet software development services
  • 72212311 · Document management software development services
  • 72250000 · System and support services
  • 72253000 · Helpdesk and support services
  • 72253200 · Systems support services
  • 72261000 · Software support services
  • 72300000 · Data services
  • 72310000 · Data-processing services
  • 72311100 · Data conversion services
  • 72311200 · Batch processing services
  • 72315000 · Data network management and support services
  • 72315100 · Data network support services
  • 72315200 · Data network management services
  • 72322000 · Data management services
  • 72500000 · Computer-related services
  • 72510000 · Computer-related management services
  • 72511000 · Network management software services
  • 72512000 · Document management services
  • 72600000 · Computer support and consultancy services
  • 72610000 · Computer support services
  • 72611000 · Technical computer support services
  • 72700000 · Computer network services
  • 72710000 · Local area network services
  • 72720000 · Wide area network services
  • 72800000 · Computer audit and testing services
  • 72810000 · Computer audit services
  • 72820000 · Computer testing services
  • 72900000 · Computer back-up and catalogue conversion services
  • 72910000 · Computer back-up services
  • 72920000 · Computer catalogue conversion services

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Decision makers

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