Awarded contract

Talkative Enterprise Platform Licence via RM6116

Details

Buyer: Durham County Council
Supplier(s): Maintel Europe Ltd
Value: £31,950
Duration: 1 year
Topic: Telecommunications network
Published: 3 November 2026
Source: uk:contracts_finder

Tender description

Durham County council requires the renewal of annual Talkative enterprise licence (including AI licence) to allow Customer Service and frontline digital interactivity to continue for DCC customers, therefore due to the short nature of this contract, it was identified that liaising directly with the incumbent provider via RM6116 was the most suitable RtM.

Timeline

Completed: Award date22 May 2026
Completed: Award published3 November 2026
Current notice
Next: Contract expiry date21 May 2027in 6 months

About the buyer

Durham County Council delivers local government services across County Durham, and buys as a local authority with its own corporate procurement team. Durham is one of twelve north-east councils sourcing goods and services through the North East Procurement Organisation. Specialist professional services can be sourced through the Bloom NEPRO framework across nineteen categories. The council also procures on behalf of additional public bodies beyond Durham itself.

Over the past 5 years, most of Durham County Council's contract awards have been in health and social work, construction work and transport equipment.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@durham-county-council.gov
Commercial Director	+44 •••• ••••••	••••••••@durham-county-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@durham-county-council.gov
Category Lead	+44 •••• ••••••	••••••••@durham-county-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@durham-county-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@durham-county-council.gov