SAP Analytics Cloud Application Support
Details
- Buyer
- DFT OPERATOR LIMITED
- Supplier(s)
- NTT DATA UK LIMITED
- Value
- £29,000
- Duration
- 1 year
- Topic
- Software support services
- Published
- 5 November 2026
- Source
- uk:find_a_tender
Tender description
DfT Operator Limited has entered into a contract with NTT DATA UK Limited for the provision of remote application support for its SAP Analytics Cloud environment. The service covers the TOC Payments and TOC Financials data models and includes application support for bug fixes and how-to queries. Support is limited to a maximum of 30 tickets during the 12-month contract period, with each ticket capped at five hours. NTT DATA originally designed and implemented the relevant SAP Analytics Cloud models and holds the detailed technical and configuration knowledge needed to support the existing environment. The contract maintains continuity of support and avoids the disproportionate transition, reverse-engineering and onboarding risks associated with appointing a new supplier. ## Contract award
Timeline
- Completed: Award published5 November 2026Current notice
- Completed: Award date5 November 2026
- Next: Contract expiry date26 November 2027in 13 months
About the buyer
DFT Operator Limited is the Department for Transport's rail owning group and operator of last resort. The company runs publicly owned train operators including LNER, Northern Trains and Southeastern. A dynamic market for rail replacement bus and coach services lets the operators run call-off competitions.
Over the past 5 years, most of DFT Operator Limited's contract awards have been in business services, IT services and software and information systems.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@dft-operator-limited.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@dft-operator-limited.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@dft-operator-limited.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@dft-operator-limited.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@dft-operator-limited.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@dft-operator-limited.gov |
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