Awarded contract

BHCC DS Casework Management

Details

Buyer: Brighton and Hove City Council
Supplier(s): CIVICA UK LIMITED
Value: £126,596
Duration: 3 years
Topic: Software package and information systems
Published: 5 November 2026
Source: uk:contracts_finder

Tender description

The system is required to manage end-to-end casework across the Customer Feedback and Information Rights functions within the Council. The system must support efficient, compliant, and transparent handling of cases, enabling improved customer experience, regulatory compliance, and organisational insight through reporting and analytics.

Timeline

Completed: Award published5 November 2026
Current notice
Next: Award date1 August 2027in 9 months
Upcoming: Contract expiry date31 July 2030

About the buyer

Brighton and Hove City Council buys as a local authority, with procurement staff spread across its many service departments rather than one central team. A quick quotes tool on South East Shared Services handles competitive bidding for smaller contracts. Smaller purchases go through competitive written quotes, while larger contracts move to open tendering.

Construction contractors are drawn from the ConstructionLine database, and the council keeps separate approved lists for adult social care and children's services.

Over the past 5 years, most of Brighton and Hove City Council's contract awards have been in education and training, construction work and health and social work.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@brighton-and-hove-city-council.gov
Commercial Director	+44 •••• ••••••	••••••••@brighton-and-hove-city-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@brighton-and-hove-city-council.gov
Category Lead	+44 •••• ••••••	••••••••@brighton-and-hove-city-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@brighton-and-hove-city-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@brighton-and-hove-city-council.gov