User research, usability and journey testing
Details
- Supplier(s)
- Optimal Workshop
- Value
- £15,833.33
- Duration
- 1 year
- Topic
- Industry specific software package
- Published
- 13 October 2026
- Source
- uk:find_a_tender
Tender description
NS&I requires the procurement of the user research tool to support internal user research, usability testing and evidence-based service improvement. The platform will enable NS&I to conduct unmoderated research with customers and consumers (non-customers), helping teams evaluate digital services, customer journeys and content. ## Contract award
Timeline
- Completed: Award published13 October 2026Current notice
- Completed: Award date13 October 2026
- Next: Contract expiry date30 September 2027in 11 months
About the buyer
National Savings and Investments is the government's state-owned savings bank and an executive agency of HM Treasury, and buys as a central government organisation. Some purchases are made through a suitable central government framework let by the Government Commercial Agency. A contract award notice names the winning supplier and the overall contract value.
Over the past 5 years, most of National Savings and Investments's contract awards have been in business services, IT services and postal and telecoms services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@national-savings-and-investments.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@national-savings-and-investments.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@national-savings-and-investments.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@national-savings-and-investments.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@national-savings-and-investments.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@national-savings-and-investments.gov |
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