Awarded contract

Legal Matter Management System

Details

Buyer: Financial Ombudsman Service
Supplier(s): iManage (EMEA Limited)
Value: £207,717.34
Duration: 3 years
Topic: Software package and information systems
Published: 15 October 2026
Source: uk:find_a_tender

Tender description

Provision of software licences for a Legal Matters Management System for the management and administration of legal matters and associated information. ## Contract award

Timeline

Completed: Award published15 October 2026
Current notice
Completed: Award date15 October 2026
Next: Contract expiry date14 October 2029in 3 years

About the buyer

Parliament set up Financial Ombudsman Service in 2001 to investigate complaints about financial businesses. Financial Ombudsman Service buys as a central government body. Framework agreements from the Government Commercial Agency and ESPO offer another route to market. Purchases range from building maintenance to professional consultancy. Suppliers must meet its security, data processing and equality standards.

Mini-competitions are run among suppliers on those frameworks.

Over the past 5 years, most of Financial Ombudsman Service's contract awards have been in IT services, business services and software and information systems.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@financial-ombudsman-service.gov
Commercial Director	+44 •••• ••••••	••••••••@financial-ombudsman-service.gov
Procurement Manager	+44 •••• ••••••	••••••••@financial-ombudsman-service.gov
Category Lead	+44 •••• ••••••	••••••••@financial-ombudsman-service.gov
Senior Buyer	+44 •••• ••••••	••••••••@financial-ombudsman-service.gov
Contracts Manager	+44 •••• ••••••	••••••••@financial-ombudsman-service.gov