Format of the Future (2030)
Details
- Buyer
- Post Office Ltd
- Supplier(s)
- Quinine Design Limited
- Value
- £120,000
- Duration
- 3 months
- Topic
- Design support services
- Published
- 13 October 2026
- Source
- uk:contracts_finder
Tender description
Post Office is undertaking a programme to modernise and refresh approximately 9,500 branches by 2030. To support future investment decisions, the business identified a requirement for specialist strategic design consultancy services to define the long-term role and purpose of the Post Office network and develop future branch concepts. The requirement includes development of: • Future network strategy • Customer propositions and journeys • Branch format concepts • Future service opportunities • Design intent documentation • Future success measurement framework The output will provide a strategic blueprint against which future branch, customer experience, technology and operational change programmes can align. Additional information: Values included in this notice are excluding VAT. This award was carried out as a Competitive Call Off from Post Office's own Framework - Branch Assessment and Design & Shop-fit and Signage Framework which commenced 1st July 2024.
Timeline
- Completed: Award date22 September 2026
- Completed: Award published13 October 2026Current notice
- Next: Contract expiry date31 December 2026in 2 months
About the buyer
Post Office Ltd is a central public body owned by the Department for Business and Trade. A centralised procurement team at its London headquarters sources goods and services for the whole organisation. Framework agreements under the Procurement Regulations are used where they fit. Suppliers manage live contracts through Web3, the company's supplier platform. Procurement newsletters keep suppliers informed of upcoming opportunities.
Over the past 5 years, most of Post Office Ltd's contract awards have been in business services, IT services and postal and telecoms services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@post-office-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@post-office-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@post-office-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@post-office-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@post-office-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@post-office-ltd.gov |
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