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Pre-tender

Request for Information - Digital Alarm Response Centre Provision

Details

Buyer
Aberdeenshire Council
Topic
Telephone-answering services
Published
6 October 2026
Source
uk:public_contracts_scotland

Tender description

The Council is seeking information on modern, secure and resilient Digital ARC solutions that combine the technology platform with 24/7 alarm receipt, monitoring, call handling, response coordination and escalation. The scope is focused on supporting current and emerging Telecare services and does not include direct physical responder attendance provision. Any future solution must reliably manage alarms, alerts, customer information and reporting, integrate with relevant technologies and systems, and support safe, sustainable and continuous service delivery. Through this RFI, the Council wishes to understand available platforms and managed monitoring services, future developments, delivery models, market capacity and indicative costs as an early market engagement exercise only. It is not an invitation to tender and creates no obligation on the Council to procure.

Timeline

  1. Pre-tender published6 October 2026
    Current notice

About the buyer

Aberdeenshire Council is a local authority covering the North East of Scotland, running procurement through its own commercial team. Goods and services procurement instead favours regular open competition. A dedicated Commissioning Team inside Housing and Social Work buys community care and support services. Procurement strategy and annual reporting are developed jointly with Aberdeen City Council and Highland Council.

Over the past 5 years, most of Aberdeenshire Council's contract awards have been in construction work, software and information systems and construction materials.

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Decision makers

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