Awarded contract

Provision of Actors for Family Liaison Officer Training

Details

Supplier(s)
EMERGENCY SERVICES SOLUTIONS LTD
Value
£104,000
Duration
5 years
Topic
Education and training services
Published
9 October 2026

Tender description

This notice confirms that the Authority is awarding a contract for the provision of actors to support the delivery of Family Liaison Officer (FLO) training within His Majesty’s Prison and Probation Service (HMPPS). Family Liaison Officers are responsible for maintaining communication with a prisoner’s next of kin, including making initial contact and supporting families whilst handling sensitive discussions. To undertake this role, all FLOs complete a four-day training programme delivered by Prison Learning Design and Delivery (PLD&D) within HMPPS. The programme equips FLOs with the skills required to support family members through grief and bereavement following a prisoner’s death, as well as following a terminal illness diagnosis. The procurement was conducted through the Ministry of Justice’s E-Sourcing Portal, Jaggaer, under reference ITT_10839 – Provision of Actors for Family Liaison Officer Training. Tenders were evaluated to identify the Supplier offering the Most Advantageous Tender (MAT), representing the best value for money in accordance with the published evaluation methodology. The assessment methodology used to determine the MAT was Price Per Quality Point (PPQP). Following completion of the evaluation and moderation process, the Authority has made the decision to award the contract in accordance with the outcome of the procurement process. ## Contract award

Timeline

  1. Completed: Award date5 October 2026
  2. Completed: Award published9 October 2026
    Current notice
  3. Next: Contract expiry date10 November 2031in 5 years

About the buyer

The Ministry of Justice is a central government ministerial department with its own Commercial Standards team providing procurement guidance. Much of this procurement flows through framework agreements and dynamic purchasing systems. HM Courts and Tribunals Service, HM Prison and Probation Service and the Legal Aid Agency are the department's main delivery bodies.

Over the past 5 years, most of the Ministry of Justice's contract awards have been in education and training, IT services and public administration and defence.

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