Omni-Channel Customer Contact Platform - Direct Award via Framework
Details
- Supplier(s)
- Netcall Technology Limited
- Value
- £383,290
- Duration
- 3 years
- Published
- 5 October 2026
- Source
- uk:procontracts
Tender description
Omni-Channel Customer Contact Platform contract to be awarded via Direct Award using NHS SBS10521 - Lot 1 Product: Liberty Converse CXI Supplier: Netcall
Timeline
- Completed: Award date4 October 2026
- Completed: Award published5 October 2026Current notice
- Next: Contract expiry date4 October 2029in 3 years
About the buyer
Bracknell Forest Council is a unitary local authority in Berkshire that buys across several service areas. Below that threshold, quotation exercises invite bids from at least three suppliers. Bids are judged on price alongside quality and whole life cost. Social care, building maintenance and IT each keep separate procurement contacts.
Works contracts often draw on Constructionline, a national supplier database. Framework agreements let the council run further competition instead of a full tender.
Over the past 5 years, most of Bracknell Forest Council's contract awards have been in health and social work, construction work and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@bracknell-forest-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@bracknell-forest-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@bracknell-forest-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@bracknell-forest-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@bracknell-forest-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@bracknell-forest-council.gov |
Related topics
Topics related to Omni-Channel Customer Contact Platform - Direct Award via Framework, ranked by notice volume.
- 4,659£217.1bn
Related buyers
Buyers similar to Bracknell Forest Council.
- 1,601£17.0bn
- 1,442£1.6bn
- 1,046£2.5bn
- 1,031£1.8bn
- 1,009£3.3bn
- 893£923.2m
- 848£386.8m
- 803£17.3bn
- 743£511.0m
- 683£1.9bn
Finding public sector work shouldn't be hard
Make your next tender search effortless with Stotles. Set up alerts, find decision maker contacts and never miss a good-fit opportunity again.