Council Tax Call Handlers
Details
- Supplier(s)
- NEC Software Solutions UK Ltd
- Value
- £325,022.8
- Duration
- 7 months
- Topic
- Office-support services
- Published
- 5 October 2026
- Source
- uk:contracts_finder
Tender description
The Council Tax and Benefits Service has experienced increased demand across its revenues, recovery and customer contact functions. To support service delivery and maintain performance standards, the service requires additional telephony resources to manage customer enquiries, recovery activity and associated administration. The supply of extra call handlers will support Council Tax in relation to customer needs and help to maximise Council Tax revenue and recovery. Award via VAS RM6259
Timeline
- Completed: Award date1 September 2026
- Completed: Award published5 October 2026Current notice
- Next: Contract expiry date31 March 2027in 5 months
About the buyer
London Borough of Newham is a London local authority that runs its own dedicated procurement team. Framework and dynamic purchasing system orders with a future expiry run through the council's Oracle Fusion platform.
Construction and related trade suppliers register through Constructionline rather than a council-held approved list.
Over the past 5 years, most of London Borough of Newham's contract awards have been in construction work, health and social work and software and information systems.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@london-borough-of-newham.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@london-borough-of-newham.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@london-borough-of-newham.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@london-borough-of-newham.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@london-borough-of-newham.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@london-borough-of-newham.gov |
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