Stale Pre-tender

AMC - Telecare Equipment's

Details

Buyer: Coventry City Council
Value: GBP 100,000
Topic: Repair and maintenance services
Published: 23 January 2026
Source: uk:find_a_tender

Tender description

AGREEMENT FOR SUPPLY OF PRODUCTS AND/OR SERVICES UNDER NHC PPROCUREMENT - TECHNOLOGY ENABLED LIVES FRAMEWORK Lot 1: SUMMARY OF PROVIDER REQUIREMENTS Service Delivery •Operate a 24/7/365 in-house Telecare Response Service for Coventry residents. •Support a wide range of individuals (age 18+) •Currently supports 2126 users. We currently use Chiptech, and Tunstall equipment with Tunstall peripherals. Operational Requirements •Real-time dashboard for service levels. •Automated call prioritization and routing based on operator skill sets. •Comprehensive call logging and audio recording/playback. •Integration with device management platforms and corporate email server. •Support for multiple telephony protocols (VoIP, SIP, PSTN, SCAIP, etc.). Additional information: BRIEF DESCRIPTION OF REQUIREMENT WILL BE SHARED VIA CSW-JETS/Sell2 Midlands TENDER PORTAL, WITH ALL THE SUPPLIERS REGISTERED ON NHC PPROCUREMENT - TECHNOLOGY ENABLED LIVES FRAMEWORK - Lot 1 & 3.3.

Timeline

Completed: Pre-tender published23 January 2026
Current notice

About the buyer

Coventry City Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

50000000 · Repair and maintenance services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@coventry-city-council.gov
Commercial Director	+44 •••• ••••••	••••••••@coventry-city-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@coventry-city-council.gov
Category Lead	+44 •••• ••••••	••••••••@coventry-city-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@coventry-city-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@coventry-city-council.gov