Workforce Management Tool
Details
- Topic
- Software package and information systems
- Published
- 23 September 2026
Tender description
Request for Information in relation to a Workforce Management Tool for Social Security Scotland Lot 1: Social Security Scotland is carrying out soft market testing in relation to a Workforce Management (WFM) tool. The tool needs to support demand forecasting, workforce planning, real-time operational management, employee self-service, reporting and integration with relevant Social Security Scotland systems. Integration with Storm telephony is a critical requirement. The principal capability areas are: -Demand Forecasting: Contact demand forecasting, workload forecasting, capacity planning and scenario modelling. -Workforce Planning: Automated schedule generation, shift optimisation, multi-skill scheduling and support for flexible working patterns. -Real-Time Operations: Intraday management, adherence monitoring, schedule adjustment and operational alerts. -Employee Self-Service: Schedule viewing, annual leave requests, shift swaps and availability management. -Reporting and Analytics: Operational dashboards, forecast accuracy reporting, productivity metrics and workforce performance reporting.
Timeline
- Completed: Pre-tender published23 September 2026Current notice
About the buyer
Social Security Scotland delivers devolved benefits payments as an executive agency of the Scottish Government, procuring as a central body. Lower-value opportunities go through the Quick Quote facility, inviting at least three suppliers per opportunity. Many contracts sit under collaborative framework agreements and dynamic purchasing systems set up by national bodies. A published Forward Plan sets out upcoming opportunities for suppliers to track.
Over the past 5 years, most of Social Security Scotland's contract awards have been in business services, IT services and software and information systems.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@social-security-scotland.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@social-security-scotland.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@social-security-scotland.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@social-security-scotland.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@social-security-scotland.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@social-security-scotland.gov |
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