RM1043.9-2-HMRC - LOT 1 - CORE TDS PARTNER CAPABILITY

Tender description

Summary of the work: HMRC requires a supplier to provide core Technical Delivery Service (TDS) partner capability supporting the governance, planning, assurance, business analysis and coordination of technical change activities across a complex multi-supplier environment. The supplier will support delivery of prioritised technology resilience, risk reduction, modernisation and transformation initiatives across HMRC's technology estate. Pricing model: Fixed price Provide further information: Background TDS succeeds HMRC’s Technical Health and Technology Resilience Programmes. It will deliver prioritised technical change to reduce risk, modernise HMRC’s technology estate and improve resilience, security and technical health. High-Level Outcomes Potential outcomes may include: • Governance, assurance, planning and reporting • Business analysis and benefits management • Stakeholder engagement and communications • Technology modernisation and risk reduction • Mobilisation and transition Security Requirements The supplier must maintain SC clearance capability for at least 10% of personnel delivering this Lot. Indicative Capability Requirements • Business analysis • Planning, control, assurance, governance and reporting • Risk, issue, dependency and benefits management • Stakeholder engagement and multi-supplier coordination • Knowledge transfer and transition management Confirm if you require a contracted out service or supply of resource: Contracted out service: the off-payroll rules do not apply Organisation the work is for: This contract is being procured by HMRC Commercial, on behalf of HMRC CDIO Chief Product Office. Latest start date: 2027-01-30 Expected contract length: 3-00-00 Expected contract structure: Initial term: 3 years Optional extension(s): Two optional extension periods of 12 months each Suppliers will be engaged through Statements of Work (SoWs) issued throughout the contract term. Estimated contract value (excl VAT): 49560000 Budget details: The estimated value of Lot 1 is $49,560,000, inclusive of all extension options. The contract does not guarantee any committed spend. Individual Statements of Work (SoWs) will be agreed between the Buyer and Supplier, setting out the deliverables to be completed within the relevant SoW period. Each SoW will be agreed on a fixed-price basis, with milestone payments made following the Buyer’s acceptance of the completed deliverables. Why the work is being done: HMRC is seeking a Delivery Partner to support the Technical Delivery Service (TDS), which has been established to deliver prioritised technical change that reduces risk, modernises the HMRC technology estate and supports improved resilience, security and technical health across critical business services. TDS is the successor to the Technical Health Programme (THP) and Technology Resilience Programme (TRP) and forms part of HMRC's longer-term technology transformation objectives. The service supports delivery of technical change initiatives arising from HMRC's wider technology portfolio and strategic investment programmes. Lot 1 represents the core TDS partner capability and is intended to provide the governance, assurance, planning, business analysis and coordination capabilities required to manage and support the successful delivery of technical change activities across a complex multi-supplier environment. The successful supplier will play a key role in helping HMRC maintain delivery momentum, manage interdependencies, ensure effective governance and support achievement of TDS outcomes. Problem to be solved: HMRC delivers technical change across a large, complex and heavily integrated technology estate involving multiple internal teams, programmes and suppliers. The Authority requires a partner capable of providing integrated business analysis, planning, governance, reporting, assurance and stakeholder engagement services to support successful delivery of prioritised technical change initiatives. The supplier will be required to support effective coordination across multiple delivery workstreams, maintain oversight of risks, issues and dependencies, provide delivery assurance, support governance and decision-making processes, and help ensure benefits are realised. The Authority is seeking an outcome-focused approach that enables technical change activity to be delivered efficiently, consistently and in alignment with HMRC strategic objectives. Who the users are and what they need to do: As a TDS Programme Manager, I need timely governance, planning and assurance information so that technical change can be delivered effectively and risks can be managed proactively. As a Senior Responsible Owner, I need clear reporting, assurance and decision-support information so that I can make informed delivery and investment decisions. As an HMRC Service Owner, I need business analysis and planning support so that technical change requirements can be effectively defined, prioritised and implemented. As a TDS stakeholder, I need visibility of delivery progress, risks, issues and dependencies so that cross-programme impacts can be understood and managed. As an HMRC delivery team, I need effective coordination and engagement across multiple suppliers and delivery partners so that outcomes can be delivered efficiently and collaboratively. As a governance forum member, I need reliable information and assurance so that approvals and decisions can be made with confidence Preliminary market engagement: N/A Work done so far: The Authority has completed significant scoping and requirements development activity, including: establishment of the TDS operating model; identification and prioritisation of technical change initiatives; development of lot-specific capability requirements; development of indicative Statements of Work and delivery outcomes; stakeholder engagement across HMRC technology and delivery teams; and development of procurement and governance documentation. These activities have informed the requirements described within this procurement. Existing team: The successful supplier will work alongside HMRC personnel, programme leadership teams, technical specialists, service owners and governance stakeholders. The supplier will operate within a multi-supplier environment and will be expected to work collaboratively with incumbent suppliers, other TDS delivery partners and third-party suppliers where required. The Authority expects strong stakeholder management, communication and collaboration capabilities, together with the ability to operate effectively across organisational and supplier boundaries Incumbent supplier: Yes Provide further information: Key capability areas under this Lot may include: Business Analysis Planning, Control and Assurance Governance and Reporting Risk, Issue and Dependency Management Benefits Tracking Stakeholder Engagement and Communications Supplier Coordination Mobilisation and Transition Support Suppliers should note that this procurement is being conducted using a lotting structure. This Lot represents the core TDS partner capability and accounts for the majority of the anticipated service requirement. Suppliers may bid for one or more Lots in accordance with the procurement documentation. However, HMRC’s intention is to award each Lot to a different supplier. As part of the Stage 2 procurement process, suppliers will be invited to indicate their order of preference should they be successful in more than one Lot. HMRC will take these preferences into account when determining the final award strategy. Linked projects: he Technical Delivery Service builds upon the outcomes and lessons learned from HMRC's previous Technical Health Programme (THP) and Technology Resilience Programme (TRP). TDS supports delivery of a broad portfolio of technical change initiatives focused on technology modernisation, risk reduction, resilience improvement, technical debt remediation, migration and wider technology transformation objectives. Work commissioned under this Lot may support linked programmes and initiatives across HMRC's technology portfolio where governance, assurance, planning and delivery coordination capabilities are required. Working arrangements: The successful supplier will operate as a delivery partner supporting HMRC's Technical Delivery Service (TDS) within a complex multi-supplier environment. The supplier will work collaboratively with HMRC delivery teams, service owners, programme stakeholders, incumbent suppliers and third-party suppliers. Activities are expected to include business analysis, governance, planning, assurance, reporting, stakeholder engagement and coordination of technical change initiatives. Delivery is expected to utilise a hybrid working model. Activities may be undertaken remotely where appropriate, however attendance at HMRC offices and stakeholder meetings may be required to support effective delivery, governance activities, mobilisation, workshops, planning sessions and knowledge-transfer activities. All travel and subsistence costs should be included within supplier rates unless otherwise agreed in an individual Statement of Work. The supplier will be expected to work within HMRC governance processes and utilise HMRC-approved tooling where required, including Microsoft 365, Jira, Clarity, Microsoft Project and ServiceNow. Security clearance: Baseline Personnel Security Standard (BPSS) Security clearance: Security Check (SC) Additional information on security clearance: All personnel must be screened to BPSS as a minimum. Security Check clearance will be required where determined by HMRC and a minimum of 10% of personnel associated with Lot 1 capability are expected to hold SC clearance. Special terms and conditions: The successful supplier will be required to operate within HMRC's security, governance and assurance frameworks and comply with all applicable HMRC policies, standards and procedures. Delivery will be commissioned through Statements of Work issued throughout the contract term. The supplier will be required to: operate effectively within a complex multi-supplier delivery environment; support governance, reporting and assurance activities; maintain appropriate knowledge-transfer arrangements; support mobilisation, transition and supplier handover activities where required; utilise HMRC-approved delivery and collaboration tooling where applicable; provide appropriately qualified and experienced personnel; and comply with HMRC security and vetting requirements. Additional contract schedules, security requirements and Statement of Work terms will be provided to shortlisted suppliers during Stage 2 of the procurement process