Awarded contract

Redaction Software

Details

Buyer: Rotherham Metropolitan Borough Council
Supplier(s): GRAVICUS SOLUTIONS LIMITED
Value: £54,700
Duration: 3 years
Topic: Software package and information systems
Published: 22 September 2026
Source: uk:find_a_tender

Tender description

The Council has a statutory obligation under UK GDPR to respond to Subject Access Requests (SARs) within prescribed legislative timescales. Demand for SARs has increased significantly in recent years, rising from 162 requests in 2020/21 to 235 requests in 2024/25. Whilst service performance has improved over this period, completion rates remain below the statutory requirement. The service currently manages a backlog of approximately 100 overdue SARs, predominantly complex social care requests requiring the review and redaction of significant volumes of documentation. The existing manual approach is resource intensive and presents ongoing operational, regulatory and reputational risks. The proposed procurement seeks to implement an AI-enabled redaction solution to improve processing efficiency, support compliance with statutory deadlines and reduce the existing backlog. ## Contract award

Timeline

Completed: Award published22 September 2026
Current notice
Completed: Award date22 September 2026
Next: Contract expiry date2 September 2029in 3 years

About the buyer

Rotherham Metropolitan Borough Council is a local authority in South Yorkshire. Larger contracts carry social value requirements set out in the council's published social value policy. Procurement follows the reformed rules introduced under the Procurement Act, with dedicated guidance published for prospective suppliers.

Over the past 5 years, most of Rotherham Metropolitan Borough Council's contract awards have been in construction work, software and information systems and architectural and engineering services.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@rotherham-metropolitan-borough-council.gov
Commercial Director	+44 •••• ••••••	••••••••@rotherham-metropolitan-borough-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@rotherham-metropolitan-borough-council.gov
Category Lead	+44 •••• ••••••	••••••••@rotherham-metropolitan-borough-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@rotherham-metropolitan-borough-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@rotherham-metropolitan-borough-council.gov