Payment Card Production

Tender description

The Housing Executive currently collects customer payments through a range of channels including payment outlets, online services, telephone, standing order and Direct Debit. Swipe card payments continue to be used by the majority of customers when making payments at payment outlets. Swipe card payments are made using cards issued to customers. The cards contain a unique payment reference number, encoded on a magnetic stripe and printed on the card, which enables payments made at payment outlets to be automatically allocated to customer accounts. The Housing Executive requires a Contractor to produce and issue payment cards for Rent Accounts and Sub-Accounts and Leaseholder Charges and Sub-Accounts in accordance with the Specification and Appendix A. The Contractor will be required to receive bulk and ad hoc card requests, personalise the payment cards and dispatch directly to the customer.