Out of Hours Telephone Answering Service
Details
- Supplier(s)
- NORSE GROUP SERVICES LIMITED
- Value
- £66,423.33
- Duration
- 2 years
- Topic
- Telephone switchboard services
- Published
- 22 September 2026
- Source
- uk:find_a_tender
Tender description
Orwell Housing Assoc. Ltd have awarded a contract for: Out of Hours Telephone Answering Service to Norse Group Services Ltd. This is a service contract covering the organisations out of hours telephone answering service and is also required at times when Orwell have team meetings, events or other meetings as needed. The tender was carried out in collaboration with Broadland Housing Association Ltd during April & May 2026 (closing date 05/05/26). Both authorities wished to appoint the same out of hours supplier for the contract, each to have their own individual contract with the successful supplier. The contract is for 2 years with the option of a 2 year extension, at the sole discretion of Orwell Housing Assoc. Ltd. Previous notices for the tender were published by Broadland Housing Assoc. Ltd. UK 6 Contract award notice - 09/06/26 UK4 Tender notice - 01/04/2026. Procurement identifier (OCID) ocds-h6vhtk-067a65 Notice identifier 2026/S 000-030195. ## Contract award
Timeline
- Completed: Award published22 September 2026Current notice
- Completed: Award date22 September 2026
- Next: Contract expiry date29 September 2028in 2 years
About the buyer
Orwell Housing Association is a housing association based in Ipswich, with its own procurement team. Bidders must give a valid PPON in the Procurement Specific Questionnaire. An open framework covers agency care and support staff for its supported housing and care services. That framework spans North Essex, Suffolk, Norfolk and Cambridgeshire. The framework runs for up to eight years, with new suppliers admitted roughly every two years.
Over the past 5 years, most of Orwell Housing Association Limited's contract awards have been in construction work, business services and repair and maintenance.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@orwell-housing-association-limited.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@orwell-housing-association-limited.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@orwell-housing-association-limited.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@orwell-housing-association-limited.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@orwell-housing-association-limited.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@orwell-housing-association-limited.gov |
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