Awarded contract

NEL Interpreting and Translation Service

Details

Supplier(s)
WORD360 LTD
Value
£2,555,416.99
Topic
Health and social work services
Published
25 September 2026

Tender description

NHS North East London (NEL) Integrated Care Board (ICB) are commissioning Interpretation and Translations services for general practice including face to face, telephone, video and British Sign Language (BSL) covering Barking and Dagenham, Havering, Newham, Redbridge and Waltham Forest. Lot 1: NHS North East London (NEL) Integrated Care Board (ICB) are commissioning Interpretation and Translations services for general practice including face to face, telephone, video and British Sign Language (BSL) covering Barking and Dagenham, Havering, Newham, Redbridge and Waltham Forest. The Procurement is being managed by NHS London Commercial Hub (NHS LCH) hosted by NHS North East London, on behalf of NEL ICB, in connection with a Mini Competition under SBS Framework, Interpreting and Translation Services, Reference: SBS/10519, Lot 6, One Stop Shop. This contract will go live on 1st December 2026. The initial contract will be for 36 months with an option to extend by 12 months at the discretion of NEL ICB.

Timeline

  1. Completed: Award published25 September 2026
    Current notice
  2. Completed: Award date25 September 2026

About the buyer

NHS North East London ICB commissions healthcare services for seven London boroughs as an NHS integrated care board. Competitive tenders follow the ICB's own procurement policy, run as a clear and transparent process. North East London ICB hosts the NHS London Commercial Hub. The Hub runs procurement for four London ICBs and the NHS England regional team.

Any Qualified Provider arrangements, direct awards and non-competitive routes are also used alongside open tendering.

Over the past 5 years, most of NHS North East London ICB's contract awards have been in health and social work, IT services and public administration and defence.

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