Stale Pre-tender

Avaya Aura Contact Centre System Replacement

Details

Buyer: Greater Manchester Combined Authority
Topic: IT services: consulting, software development, Internet and support
Published: 18 September 2026
Submission: 10 October 2026
Source: uk:find_a_tender

Tender description

Greater Manchester Combined Authority (GMCA), as the contracting authority for Greater Manchester Police (GMP), would like to hear from suppliers willing to share information about possible replacement solutions for its current Avaya Aura Contact Centre (AACC) system for the management its telephony platform. AACC is a critical component of the telephony platform, enabling the routing of emergency (999) and non-emergency (101) contact to GMP call handlers within its Force Contact, Crime, and Operations branch (FCCO). The system is also used by GMP’s Cell Allocation Unit, Estates team, and IT Service Desk, equating to between roughly 1000-1500 users (not concurrent users).

Timeline

Completed: Pre-tender published18 September 2026
Current notice

About the buyer

Greater Manchester Combined Authority is a public sector buyer in the United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@greater-manchester-combined-authority.gov
Commercial Director	+44 •••• ••••••	••••••••@greater-manchester-combined-authority.gov
Procurement Manager	+44 •••• ••••••	••••••••@greater-manchester-combined-authority.gov
Category Lead	+44 •••• ••••••	••••••••@greater-manchester-combined-authority.gov
Senior Buyer	+44 •••• ••••••	••••••••@greater-manchester-combined-authority.gov
Contracts Manager	+44 •••• ••••••	••••••••@greater-manchester-combined-authority.gov