RM1043.9-1-HOME OFFICE - Metis Architecture Services v2

Tender description

Terms and acronyms ERP - Enterprise Resource Planning Metis - The name given to the Home Office’s implementation of the Oracle Fusion ERP EPM - Enterprise Performance Management RAID - A project management tool used to document and track issues that may arise during a project. The acronym RAID stands for Risks, Assumptions or Actions, Issues, and Dependencies or Decisions. RACI - This is a responsibility assignment matrix used to clarify roles and responsibilities in processes or projects. (Responsible – Accountable – Consulted – Informed ) RCA - Root Cause Analysis Runbooks - Step-by-step guides or manuals for performing routine or emergency IT operations RPA - Robotics Process Automation WFP - Workforce Planning KT - Knowledge Transfer ITT - Invitation to Tender ITO - Information Technology Outsourcing ALB - Arms-Length Bodies BPO - Business Process Outsourcing SaaS - Software as a Service PaaS - Platform as a Service IaaS - Infrastructure as a Service Story Points - Points awarded on completion of outcome-based milestones/objectives ODA - Oracle Digital Assistant ODI - Oracle Data Integrator HLD/LLD - High-Level/Low-Level Design CI/CD - Continuous Integration/Delivery Adelphi - Pre-Metis ERP system PoC - Proof of Concept Guidance Points - Detail around answering each question SFIA - Skills For the Information Age Summary of the work: High Level Objectives • Deliver services to develop and implement strategic solutions. • Ensure 3rd party suppliers to deliver outcomes that are adhering to the Home Office digital principles. • Deliver services to ensure these solutions are transitioned to live service. • Ensure stability via the 3rd parties for live services implemented. Pricing model: Capped time and materials Provide further information: Please see "Appendix A - Further Competition Overview" for a detailed overview on how the stages in this further competition will operate. Confirm if you require a contracted out service or supply of resource: Contracted out service: the off-payroll rules do not apply Organisation the work is for: The Home Office Metis programme under Migration, Borders and Technology portfolio. Where you want the supplier to work: No specific location (for example they can work remotely) Latest start date: 2026-11-01 Expected contract length: 2-00-00 Expected contract structure: The contract will be for an initial 2-year period (with possible extension clause of 1-year). The total estimated contract value represents a figure for a maximum 3 year duration (including all possible extension terms). Estimated contract value (excl VAT): 2800000 Budget details: All budget details are included in the total value of the contract. Please fill in the document "Appendix C - Pricing Schedule" to propose your organisation's price for this procurement. Failure to do so will result in exclusion from the competition. Why the work is being done: Metis is the Home Office’s implementation of Oracle Fusion Cloud, designed to modernise corporate services by replacing legacy systems with a suite of ERP, HCM, and EPM solutions. It provides core functions such as finance, HR, procurement, and ser-vice management, while enabling integration, analytics, and automation to improve efficiency. The Home Office Metis Services have a specific need for Solution and Technical Architect services to work with suppliers to ensure the correct architecture is being purchased and deployed on the Metis project and that it aligns to Home Office Digital principles. These services will deliver both business and technical solution strategy to support the ongoing enhancements to the system, working towards the Metis goals for digital business services. Problem to be solved: Design & Deliver a Robust End‑to‑End Solution Architecture Provide strategic design, functional/technical deliverables, roadmaps, integrations, and support artefacts for Oracle SaaS, PaaS, and IaaS. Enable a Smooth Transition to Live Service Ensure effective cutover, hyper-care, knowledge transfer, training, and handover into steady‑state operations. Maintain & Enhance the Oracle Platform Support quarterly releases, monthly patches, automated regression testing, roadmap evolution, and remediation of technical debt. Strengthen Workforce Management & Planning Capabilities Deliver functional and technical designs for workforce management, rostering, and related integrations. Embed Strong Governance, Compliance & Security Provide compliance evidence, security‑cleared resources, incident management processes, and protective monitoring. Enhance Operational Efficiency & Innovation Leverage automation, digital workflows, RPA, analytics, and innovation activities to add value beyond core requirements. Support Continuous Improvement & Partnering Behaviours Participate in retrospectives, deliver measurable improvements, and demonstrate proactive collaboration. Who the users are and what they need to do: Home Office and Arms Length Bodies (ALB) Metis is the ERP system used by Home Office and ALB from various backgrounds and fields, your work on Metis will be crucial as it provides core functions such as finance, HR, procurement, and service management, while enabling integration, analytics, and automation to improve efficiency. Current phase: Live Existing team: The Metis programme is the backbone of operations across the Home Office. Metis provides core functions such as finance, HR, procurement, and service management, while enabling integration, analytics, and automation to improve efficiency. The successful supplier would be expected to collaborate with the lead delivery partner and third-party vendors. Incumbent supplier: No Working arrangements: Supplier can work remotely, any costs/expenses for travel shall be borne by the supplier. Security clearance: Security Check (SC) Special terms and conditions: Please see "Appendix A - Further Competition Overview" for a detailed explanation of how this procurement will operate.