Provide and Support a Next-Generation Employment Services Platform

Tender description

Ingeus is seeking Expressions of Interest (EOI) from suitably qualified suppliers to participate in an upcoming procurement for a next-generation Employment Services platform. The solution will support the end-to-end management of participant journeys, from referral and onboarding through assessment, personalised support, intervention delivery, employment outcomes, sustainment and programme performance management. The opportunity encompasses a broad range of functional, technical and integration requirements, including participant engagement, advisor enablement, workflow orchestration, reporting and analytics, accessibility, AI-assisted administration, and integration with external platforms and services. The requirements have been developed through extensive business analysis, stakeholder engagement and user-centred design activities and are documented within a comprehensive Requirements Traceability Matrix (RTM) and supporting User Experience (UX) and User Interface (UI) requirements catalogue.  Suppliers interested in participating are invited to submit an Expression of Interest outlining their organisation, relevant experience, solution capability and suitability for the opportunity. Following an initial evaluation of EOI responses, a shortlist of suppliers will be selected to progress to the next stage of the procurement process. The objective of the EOI stage is to identify suppliers with demonstrable capability in delivering modern, configurable platforms that support complex participant management, workflow-driven service delivery, digital self-service, operational reporting, accessibility standards and future AI enablement requirements.  Suppliers selected to proceed beyond the EOI stage will be required to enter into a Non-Disclosure Agreement (NDA) before receiving the full tender pack. Contract start date Award: late 2026 Project: Q1 / Q2 2027 MVP: Q3 2027 Contract end date On Going (TBC) How to respond Suppliers wishing to be considered should submit a short written response setting out a short introduction to their company to Alistair Armit. Additional information: Ingeus reserves the right to: - award contracts to one or more suppliers - separate or combine work packages - withdraw or amend this opportunity Feedback will not be provided to unsuccessful respondents.