Future Cash Systems - Cash Processing & CViT Transport (Track & Trace)

Tender description

O V E R V I E W Post Office Limited (POL) is preparing for the replacement and improvement of its Cash Processing & CViT Transport (Track & Trace) System. This is the system that manages and facilitates the logistics of physical cash across its 11,500+ branches and other customers across the UK. S E R V I C E S U M M A R Y A highly specialised, business-critical cash management system used in POL's cash centres and Cash & Valuables in Transit (CViT) depots (as opposed to POL branches) supporting the movement, processing, reconciliation, control and reporting of cash and valuables across POL's national supply chain. Functions of the system may also include demand planning and cash forecasting, customer order management and fulfilment, end-to-end consignment and chain-of-custody tracking, route planning and optimisation, real-time operational visibility, exception and investigation management, multi-currency cash processing, inventory forecasting and optimisation, digital proof of collection and delivery, advanced reporting and self-service analytics, audit and regulatory compliance, master data management, and operational performance monitoring either delivered directly, or through integrations to POL strategic systems. The solution is expected to support configurable workflows, automation, predictive analytics, and the efficient management of cash, valuables, assets and transport operations across the end-to-end supply chain. The solution must support POL's independent network of customers, including POL Branches and banking hubs. The future supplier(s) is expected to implement and provide a replacement and enhanced application together with associated application management services, including maintenance, support, development, security management, service transition, operational readiness, testing, knowledge transfer and ongoing service improvement. The application(s) must integrate with internal and external systems, such as POL's national-wide Electronic Point of Sale (EPOS) system, finance system, high-speed note counting machine, data warehouse, and foreign currency exchange. S C O P E The current minimum scope under consideration is: 1. Applications (software(s) for both the Cash Centre processing and CViT Track & Trace); and 2. Applications Management (maintenance, support and development). POL is also considering, as informed by this preliminary market engagement (PME) exercise, whether the additional services below should be added to the scope: 3. Hosting 4. Service Management (integrator, incident mgmt., reporting)